Conn's HomePlusReviews of conns.com

Bought a 75" Samsung TV. Got it delivered and set up. The picture and the sound do not sync - its like watching a foreign dubbed movie. We notified Conns, in person at the store, the very next day. They supposedly set up a service call but they didn't show up. When I called they said they scheduled it for next week. That day comes and no one shows. I call and they say they will come two days from then. Guess what, no one shows! So, we go to the store and tell them we want to just exchange the defective one for another of the same TV. We are told there will be a 15% restocking fee AND a service tech will have to come out and verify the problem before they will take it back. Mind you, this is a DEFECTIVE TV that was defective when we got it! We didn't just change our minds about buying it - it came out of the box DEFECTIVE! Finally they said they don't have a service tech in our area (!!!) and they scheduled a Samsung tech to come out. He did and was very nice but said the TV needed a new motherboard. I told him I just want to return it for another one. If I wanted a refurbished TV I could have bought a refurbished TV and not paid a new TV price! But Conns says they will not exchange it. I have not given up yet. I know I will never buy anything from them ever again and I wish I could tell everyone how bad they are.

This place is the worst place for customer service little loan business service they don't talk to people they are rude on the phone just typically a couple of them are Deborah Wayne Arlene and Nicole I have no never experience anything is worth is this place I tried to make an order and by talking to the corporate manager or owner they do not care about how we feel or about our business they want to shove you off and not answer any questions they are all rude if I could give them worse than one star I would have

This place is an absolute JOKE! If I could give a zero, I would! Ordered a washer and dryer! Never got a confirmation call for delivery! I call and they give me a 3 hr window....Ended up being 4 1/2 hours. I couldn’t get the washer to work past the wash cycle.....When I pulled it out, they had left the shipping pin in! I’ve been waiting 3 days for a return phone call!!! NEVER again!!!

We bought a TV last year, and a year later the TV suddenly turned off, and stopped working. We called them about it to see if we could get it fixed, and we found out that the warranty for it expired a little after the TV stopped working. So we have to pay for the entire service including the person checking it out's travel fee. So, that totals out to pretty much the same amount we paid for the TV. Having to pay for about just as much as we payed for the TV to have it repaired feels like a rip off, if you asked me. It's supposed to be brand new, and we expected it to work and last for a long time, at least more than a year. We definitely did not buy this TV so that we have to pay just as much as the price for the TV for repairs a year after we bought it. I thought I would be saving, but I ended up having to pay more. It's really made me distrust this company after this.

This company tries to put up a good front.... but in all reality, they're customer service, and "customer first" ethic, needs some serious evaluation! I ordered a dishwasher and scheduled a delivery and installation 2 weeks out! Requested time off from work to be home for the two days. Waiting around all day on the day of my scheduled installation, only to call and find out they had rescheduled me for the following week, without notification via text,call, or email, and after I had confirmed and taken vacation. Not to mention, customer service transferred me 3 times, and had me on hold over 45 minutes! Buyer beware!

This is a company who only looks out for themselves. They DO NOT care about the customers and are openly hostile to them. I don’t recommend them at all. They sold me a broken refrigerator and have been without a working fridge since early March. They know this and have given me the run around for 4 months now. They told me the fridge was fixed 3 different times only for my food to go bad within a week. They know they messed up and say that they can’t do anything anyways. They just now offered me an exchange after 4 months but say that I can’t downgrade and they don’t have the same fridge in stock so I’d have to get a higher priced refrigerator with me paying the difference. Their own technicians told me LG and Samsung were the worst brands and their own customer service agent told me to get an attorney to protect myself because what Conns was doing was shady. I would never recommend this store to anyone, not even my worst enemy. Please stay away from them. I will be posting reviews everywhere I can so that this can prevent someone else from going through this.

Received a text about getting a delivery that I confirmed on the next day woke up haven’t received a call or text so I decided to call to see what time frame I was in or if they had any updates well my delivery was rescheduled without me knowing which I was pissed about and then when the Mgr from the store gives me a call back she trying to tell me about what other stores are dealing with as well ma’am I don’t care what’s going on with other companies I’m worried about y’all not communicating to me that y’all decided to change my delivery day so I canceled my order I wish I would have read all these reviews before going there

I will never buy anything else from Conn's the store is okay its the delivery team and the warehouse team are sorry. They delivered a ding up washer and dryer in expect me to take 20% percent off. So they suppose to pick the ding washer and dryer up but they said they couldn't move it from the washer room. Well I called my Son he came in moved it and they never called me or come back to pick it up or bring my new washer and dryer if nothing done by Monday I getting my money back period