Conn's HomePlusReviews of conns.com

The customer service and level of professionalism is horrible. I purchased furniture on July 28th with a delivery date on July 31st. I confirmed the delivery on July 30th for the 31st, and no one showed up for my scheduled delivery. At 7pm I called the Raleigh NC store where I purchased my furniture and was told my furniture was not put on the delivery truck. The sale's person acted like it was not big deal that I was not contacted about not receiving my delivery. I was understanding but disappointed, but rescheduled for Monday August 2nd 2021. When it came out the sofa was damaged and had to be sent back. I had to reach out to the store to see when it would be delivered again. Once I spoke to someone after being placed on hold for 15 minutes, I was told that it would be delivery on Tuesday August 3, while they never showed up! I called at 5:30 and was put on hold for 30 minutes with the salesperson, who never returned to the phone. I called back and spoke with the manager who had no clue of my concerns/complaints. He assured me that he was going to take care of this and was making notes in the system resolve this matter. He was suppose to call back today before 10am. When I did not heard from hi at at 11:30, I called the store and was told he was off until Friday! The salesperson told me that my new delivery date was August 5th and that was all he could do for me. I am very disappointed and will NEVER purchase or recommend that anyone purchase from this company.

This is the worst place to buy appliances the product is good but management sucks The rules 10 percent off if you buy 4 items I bought 4 items for 5,000 the microwave was 1/4 inch to big so had to take it back When I did they said only 5% because now I have 3 items and a 15% restocking fee so basically the microwave cost just over 200 dollars Bottom line it would cost me 250 dollars at 5% plus 30 dollars for restocking and lose the microwave These people don’t think right better watch yourself

Horrible Customer service very unorganized. Every time i call they put me on hold for half n hour then hang up. This is the only store ive gone to that doesnt except retorno even if item is brand New. Dont recomend this store at all.

Went into the store and ordered a chair. They confirmed it was in stock and ready for delivery. They set delivery date for Tuesday. I got the confirmation call and email ok Monday...they never came, never called. I called Wednesday and they told me they rescheduled for Thursday. Again I got the confirmation the day before and again they didn't show or call. This happened 3 more times until I finally said just cancel the order.

THE WORST COMPANY. I have paid for my washer and dryer 3x's over. Every time it is about to be paid off they tell me it's more interest charges and it seems every month the are adding almost $300 dollars. Going to pay them in full and I will never ordered anything from them again. The worst customer service because no one seems to know what is going on or can explain or make sense of my charges.

I purchased a sofa loveseat and recliner May 31 2021. As of today I am only satisfied with the recliner. The sofa and loveseat came in and it was discovered within days that they were both damaged. They issued an order for the 2 pieces to be replaced. The new items came but sofa had to be sent back because of severe damage on one corner. New loveseat was left and original sofa had to stay here. It was then discovered that love seat has damage on a corner and blue foam is sticking out from packaging. I finally then received another sofa that is correct but the delivery service couldn't take the loveseat back. That was last Saturday July 10th. I called the store manager on Monday to report this issue. An assistant manager took down information to give to store manager. Still no communication from the store. The first payment was due on yesterday July 14th and I refuse to pay because I still don't have correct furniture. Before the sun came up this morning I had a notice that the payment was missed. I just want this sofa and loveseat removed from my home. If the service is this poor since purchase I can only imagine how poor it will be after 1 year. The recliner is the only thing I have been using and it was purchased on another account. Run don't walk away from Conns. Worst experience ever. I waited 6 years to buy new pieces and I hate I shopped at Conns!

This company is the worst to deal with. The worst customer service experience of my life. We had a tv delivered and the same day the screen went black and hasn't worked. I have called several times getting nothing but the runaround. They refuse to help in any way telling me to contact the manufacturer. That they can't return if the TV isn't working. This is ridiculous spent over $4k in their store and don't have a working TV. This is the conns at az mills mall.

I honestly am so disgusted with this company. After making extra payments to pay my washer and dryer off early. Half way through they change the price my balance went from 1865.00 to 2000.00. They had the nerve to then add non things i had not ask for.... This company is a rip off....