Conn's HomePlusReviews of conns.com

Ordered a refrigerator, to be delivered in 2 days. Given 3 hour window, and gave 2 numbers for delivers to call and had a neighbor at my home from 11:30-2:30. They never showed up. Got an email update that homeowner wasn't home, and delivery not made. I called local office. They sent me to the distribution center. Rang 25 times once, and next call i let ring 20 times. No answer. The number to call on the email was a disconnected number. I called back, and the manager Steve basically called me a liar, while he's yelling at me. Asked him to schedule next day and call me back asap. I called back and he was at lunch. I spoke to another manager, and he said that there has been no response from the distribution center in an hour. He then gave me another number to call after I told him the number I was given was a disconnected number. I called this number, and never got to reschedule another date for the fridge. I was told she was going to escalate it to the off-line team, and would respond soon. Nothing....cancelling my order, if I can get in touch with anyone, and will use Lowe's, where I've never had an issue with multiple appliances bought over 15+ years. Conn's is the absolute worst.

Very disappointed we have our account over a year with no late payments. We would call to make our payments over the phone what the operator told us what we owed. Then our refrigerator and freezer went out. It took a week to come out and fix it I have two babies in the house with no way to keep anything cold for them. And a week after they fixed it they say I haven't been paying the full amount each month so I owed them more money. We paid what the lady on the phone told us we owed each month.. I tried to talk to someone about it I called every number I could find they was smart and said there was nothing they could do about it I asked about to get a corporate number they said con's don't have a corporate office. STAY AWAY.....

My in-store experience with Conn's was outstanding. My sales person was knowledgeable, patient, and had great people skills. My horrible experience started with the delivery team. Anyone purchasing anything from Conn's should inspect your merchandise multiple times before the delivery team leaves your home. In my case, a few days after the delivery of my white refrigerator, I discovered two scratches and some smaller ones on the door. The two long scratches had been covered up with white tape that was only noticeable by touch!!! I reported it immediately and provided pictures with white markings on the top, middle, and bottom my front door and door frame (dark wood) that matched the top, middle and bottom scratches on my refrigerator. My case was declined because Conn's was "unable to confirm any negligence or wrongdoing on the part of the delivery team". Unbelievable!!! This was my first and last time doing business with Conn's when a delivery is involved.

I bought stuff from Cars get me the wrong mattress I get it replaced had an accident at work now two days late on payment they want to come and pick it up worst people I've ever dealt with

I received their pre-approval letter in the mail for 6000 without a phone number listed and a non working website address. It looked suspect to me as fraud and after reading these reviews I thank God I didn’t purchase anything. It seems as if this Co. is preying on a particular people. File a complaint with the BBB in your area or sue. Lose my name and address I will trash any future correspondence from them. Don’t accept this nonsense from them.

If I could give zero stars I would. Be sure you read all the complaints before buying from them. They do not care about their customers. I purchased furniture from them. I was told 24 months same as cash in-store. Signed my paperwork, 12 months later they told me it was not 24 months but 12. They told me 2 weeks after the cut-off. So not only was I deceived in-store but they didn't inform me the 12 months was up so they could get that interest. I called and explained my situation and the lady put in a request for me an extended the cash option and said it would only take about 72 hours. I have gotten the run around for a week only for them to tell me no they won't do it. I've been a faithful on time paying customer and they don't even care. All they care about is the dollar. So not only have they lost me as a customer but I will never say anything good about this business. Read all the complaints before you buy from them.

Washer and Dryer broke, and i needed one ASAP. I ordered online, no issues, and an hour later receive an email "your order is ready for pickup between 11-6 at our warehouse. Awesome! So i rent a truck, drive from Estes Park to DIA where their warehouse is, pay 470 tolls, only to arrive to a sign on the door "closed saturday through tuesday". This would have been WONDERFUL information to include! Im out $220 in gas, tolls and truck rental now. To add insult to injury, i call them and sit on hold for 30 minutes in the parking lot, hoping someone can help me out, since there are people working, and when i finally get through "we apologize, but you have to call the online customer service number" - add another HOUR of waiting, to be told they cant do anything except offer a refund. Thanks Conns! the business motto is in the name I suppose. Uploaded screenshot below, showing what i received, with zero indication of the warehouse only being open 2 days a week. 6.5 hours of my life, time from work missed, and $220 in costs later, they got me good! Well played sick joke.

Credit is very deceiving and confusing. 32 percent is larson.