Conn's HomePlusReviews of conns.com

The worse experience ever. From the time I signed my contract on 6/1/2021 until now in October was a never ending battle. I was informed some of my furniture was not in stock (sofa, end tables & coffee table). A few days later my chair, ottoman &love seat was delivered. The delivery person asked my daughter for a alcoholic beverage that was sitting on the counter (1st issue). Then the 1st week of July I called about my payment and the status of my furniture that was not in stock. The person that answered told me I did not have to make a payment until I received all my furniture which was the wrong information (2nd issue). Then spoke to my original salesperson who told me they don't give customers calls to inform furniture is available for pick up which at that time my tables was available for pickup which again was wrong information (3rd issue). I get to the warehouse they asked for an order #. Never received my contract by email so I didn't have an order # (4th issue). They was able to find my order by looking up my phone #. They then tell me my end tables was in stock and not my coffee table. Waited at the dock and the workers brings out 2 boxes. No one told me I had to assemble my tables (5th issue). About a week later I start receiving calls about my payment that was due. I explained to the man of what I was told. I was only told when my payment was due but had no information on how to make a payment (6th issue). A few days later I called the manager (Samantha) to express my concerns. I never received an apology, as she kept saying this is a coaching opportunity for the salesperson providing me the wrong information (7th issue. So now we in August I go into the store to make a payment and to check on my sofa and coffee table. A different manager (Andrea) informed me my account was completed meaning I've received all my items. All I could do was laugh at this point (8th issue). She told me she would get it handled and she did. I called a few days later for the update and she told me my sofa would be delivered but my coffee is still not in. In September around labor day I get a call from my salesperson (Auman) asking if I wanted the coffee table on the display. I was busy at the time and told him I would call back. He called me back the next day stating he needed to know when I would be able to pick up the table again I was busy and told him I would call back. We're in October I goes to another location to make my payment to find out that my coffee table was taken off my order (9th issue). The fact that no one inform me of this and not to mention I should get a new contract right??? This is ridiculous and I'm over conns. I would not in a million years recommend this company for anything.

Conn's interest fee removal On 10-25-2021, I called to pay off my account with Conn's that I had been paying on for a little over 2 years. It was a 36 month agreement. While making a monthly payment and talking to an associate a little over a week ago, before I paid this account off. I mentioned to thIs associate that I was going to call back and pay this account off minus the monthly interest fees. The associate in formed that I was paying a daily interest fee of 28.9 percent. That when I called back to make this pay off those fee would need to be adjusted. The day I called back to make the payoff payment, I was transferred several times with each and everyone of these people saying Conn's doesn't remove interest fees. You could hear the soft laughter in a couple of them as I asked to be transferred to a manager and or supervisor. There was not one care in any of these people voices. One even said, "Why are you needing to talk to a supervisor, just for them to tell you the something I just told you. Conn's never remove interest charges, you signed a 36 month contract. You have to make the 36 month interest fees even if you are paying the account off early, that doesn't matter it's what you agreed to in writing. Then when I finally made the payment, the guy had the goal to asked me to give him a review, the nerve. Well here is your review. These people are vipers. I just couldn’t say a word. I thought I loved this store, for years I would purchase things from them, paying cash for the items because I was only buying one house hold item. This time I needed more and I was happy about it. Purchasing from one of my favorite stores. The sales reps were so very friendly, professional and knowledgeable. But this experience left me with a feeling worst than purchasing a cold  burger from a run down burger shack. The calls can be pulled this I know, I've worked in call centers, in customer service, with irate customers. I've seen colleagues soft transfers customers to the supervisor from hell that don't intend to drop not one fee, for their commission to be as high as possible. I hate these low budget tactics. Never had I ever thought or expected this from thIs chain of stores. I wish I had read their reviews before I purchased from them. But even then with what was in my mind about Conn's at that time, I probably would have purchased the items anyway. If I ever walk inside a Conn's with ANYONE, I will never purchase NOT ONE THING, I don't care how much I like or love it. I will write down the item # and purchase it from a completely different store. If it can ONLY BE Purchased at Conn's. For me that is where it "Will Remain." I have never been so disappointed and felt so unappreciated as a consumer in ALL My Life. What a Con this is. Never Again.

I am going to start by saying that I use to work in the business. So I understand that mistakes happen from time to time. However, the level of service received from this store/company is not acceptable. We just purchased our home in the area. We went to several stores before selecting our furniture. We went in on a Friday to order our furniture. I have good credit so I did not see this as being an issue. I then was not approved for the full amount. I told the sales person that this has to be a mistake and to ask for a reasoning. No reasoning was found, but they asked for me to come back the following day. The next day I came into the store and sat a waited. They said they were working on reviewing my credit. They told me they were asking for an increase. However, it was odd that the sales rep was doing all the work, not the manager. The sales rep stated she was calling on the managers behalf. I spent 2 1/2 hours waiting on an approval. Finally, I ordered my furniture and was told it was to be delivered on Sunday. After the entire process was done, they then told me that my furniture would have to be delivered on Tuesday. They also had me text my ID to a number which was very sketchy. At this point, they already had all my info and ran my credit. So I had to move forward with my order. I took the Mattress with me so I at least had something to sleep on while I wait for my furniture. I was told to call Monday night to confirm my delivery. I did. I never heard back on a delievery time. So i called the following morning, the set day of delivery. Thats when it really got crazy. The person over the phone stated that the order was not until Novemeber. I let her know that is a mistake. She they preceeded to tell me she can setup delivery for Friday. I let her know that I was not waiting another day. She told me that I had to call the store. I called the store 10 minutes until opening. The person who answered said no manager was in yet and she would have someone call me back. Odd, Not sure what type of manager who doesnt show up before other staff. Especially when they had like 4 managers both times I was in the store. I got a call from my sales person 30-45 min later. She then told me that the table I ordered was not available until next year. The couch I was trying to order was also not available for another month. So my entire order was all screwed up because noone knows what is in inventory. A manager called me shortly after to tell me the same thing the sales rep just stated. Very blunt, She just said that I can come back into the store and pick out new furniture or return it. Of course, Ill return it. 15 minutes later the sales person called back stating that I cannot return the mattress because it was already taken from the store. I then told the sales rep to have the manager call me back because that is not acceptable because they messed up the entire order. No manager called me back, sales rep called me again and told me that they had to go to regional manager to see about a discount. A week later now, I have not heard back. On top of that, I just got a letter from them running my credit. The reasoning my credit was not approved was because I had a new address. So evidently they never called and asked the right questions about my credit. Totally unexceptable on all levels with the quality of customer service. Don't waste your time or money at this place. I am still wanting a discount for the mattress that I got stuck with through all of this. I will be calling until I recieve what I am owed for the time wasted with this company.

If I could give negative reviews to this place I would. I bought an 82 inch Samsung TV from them and had it delivered. They told me my delivery time was between 10:30am and 2:30pm, so I was going to leave work around 9:45. They called at 9:30am to tell me that they are waiting in my driveway so I had to have them leave it in my garage. Anyway, I took it inside and set it up when I got home. I watched it Thursday night, then was gone for the weekend and watched Sunday night football when I returned. Worked Monday then was watching Monday night football and the TV went out. Black screen. So I've literally watched it 3 times. These guys have no return policy. You call their service and in turn their service department makes you contact the manufacturer, in this case Samsung, to repair the broken TV thats 4 days old. So here it is 2 weeks later when Samsung finally shows up and determines that it's the whole console that's bad. So I called conns and they say they have to wait for Samsung to call them to tell then it's bad, then they will get with me in 4 to 5 days to determine what to do. So basically I'm going to be without a TV for almost a month, and of course they expect you to make your payments on time. Do yourself a favor and buy from Walmart. At least when your TV breaks, you can take it back and get a new one the same day with no questions asked. This is unacceptable and believe me, conns is in no hurry to help you. I'll never buy anything from these scam artists ever again.

On September 26th 2021 I called Conn's to make a claim on my Refrigerator. They confirmed I had warranty and scheduled a repair tech to Come on 9/28/21. The repair man confirmed that the freon leaked out from somewhere and the compressor was out. He told me he would have to order the compressor, replace it then try to find where the leak was. He believed it was more then likely behind the refrigerator where he wouldn't be able to fix it. He called and ordered the part while in my kitchen. They told home the part would be in October 4th 2021. So he scheduled me for that date to replace the compressor. By October 6th I haven't heard anything so I called back. The lady I spoke with said the part was not ordered on the 4th and it was on back order but should be in by Oct. 11th. On October 11th I called back. They lady couldn't give me a straight answer on why it wasn't fixed yet. I asked for a manager or supervisor and kept getting pushed on to other employees who was not a manager or supervisor. They started to hand up on me instead of transferring me. I re tried calling at least 5 times with each time being hung up on right after I gave my phone number.  Called again on the 15th and still no one would help me. So I went to write this review on Oct. 18th. It stated for me to reach out to someone before posting this so I emailed them and got no where. We have been with out cold food for 3 + weeks. I have 4 children. They have refused any help. I also filled out a loss of Food paper since that was also covered under my warranty. Have not heard back on that either.

This store is living up to it’s name CONS! They delivered my living room set on Saturday and the next day, the massager stopped working! I called to speak to the store manager! After transferring me to the warehouse then the service center and then back again to the main store this issue is still unresolved! I finally talked with a manager (in training) and explained the situation! She then spoke to her manager and he spoke to me! He said he was sorry that my massager stopped working! He said that he was just going to replace the couch for me! He went on to say that he was unable to deliver the new couch on Monday because they were booked! However, he said he would have the replacement delivered on Tuesday! He went on to say that someone would be calling me to give me a time frame for delivery! At 10 am I hadn’t received a text, email or call from conns! I called to inquire and was transferred (again) 3 times! When I called the store that I bought from I was told that the manager was not in! They transferred me to delivery and I was told that they have no delivery scheduled for me! I called another Conn’s store and was told that they have received numerous complaints about that particular store! The manager at the (hotel circle) store is now working with me to see if he can resolve the issue! My next call will be to the AG and BBB!

We just had Hurricane Ida pass thru and tore up our house and bed and having to sleep in a very hard lumpy bed we went to Conn's # 242 in Metairie,louisiana and paid for a Tempera Pedic queen bed with head and foot elevation control,Head and Foot board plus a twin size mattress. A week later they came to deliver minus the footboard which the manager and sales lady had affirmed they had in stock. I did not accept it and the driver said someone from the store would call me the same day to fix the issue. I am so happy that I refused to accept the bed without the foot board . Waited 3 days and no one called. Called the 1-800 number and they passed me to 3 different departments.Totally inept people. No help. Called the store supervisor Sam Miller said they had it in stock and would send it right away and would call to confirm date. Never called back. Called the store today and asked for the Manager and left a message to call me after 12. Waited till 3 pm and she did not call me back . I called the Manager and she said they did not have the footboard in stock and did not know when they would have it. Went to the store and after waiting 20 minutes the manager Kayla Thibodeaux, Today 11 days later gave me a refund for $5,295.08 . She was courteous and friendly and asked me to forgive and give them another chance to do better in the future. Of course I said no thanks. Any company that lies to one just to make a sale is a company you can not trust again. After what happenned to me and reading all the terrible reviews about this people I would recommend to all not to deal with them.

Be very careful when doing in house financing. They like to add a property insurance policy that adds another 20% plus to the cost. The sales people will not point it out because they make alot of commision from it. It's like going to a car dealership, it's a very dishonest practice. Remember also you have 3 business days after signing a contract to change your mind. It is Federal Law. I had a terrible experience and will never go back. The appliances are cheaper at Home Depot and Conns likes to cater to people who usually have limited credit choices.