Conn's HomePlusReviews of conns.com

These people lie about what is in stock. I got approved for buying online and placed my order for delivery everything seemed fine. Then next thing I know my order has been cancelled and I’m being harassed to come and buy from the small selection they have in the local store. I’m assuming so that they can make a commission or get rid of products they are selling. Be cautious. Their sales and customer service is up to no good.

I have to believe their level of dishonesty comes from the top. They manipulate their invoices to increase sales. salespeople will lie when put on the spot. They are not transparent on there return policies. They try to deliver products you didn’t buy and once they do its yours and don’t have a right to call them and say they delivered by mistake, you now own it. I own a small retail business myself and i would never treat my customers in this manner. They best thing to do and my advice is to not buy from this people. They are arrogant selfish dishonest and will go to extremes to defend their position.

This company has the worst customer service I have ever seen. I have been calling, I can never get past the automated menu. They never respond to emails. Do not shop with this company. I am being charged interest and I have only had an open account for a month. I have not been late nor have I missed a payment.

We have had several accounts with Conn's, large accounts, always paid on time and paid in full. We wanted to get a new bed for our extra bedroom, we were pre approved, except this time I needed to provide a copy of my pay stub. I sent them a copy, what was provided to me from our account office. That wasn't good enough, they wanted the original or a copy of my bank statement. This is the same info I have provided for my car loans, and other loans with out question. Even with our history of business with them, still wanted more. So we will no longer be doing business with them, we went to Rooms To Go, got approved, got our bed. You may have changed policies, but you are losing dedicated and good customers.

The most dishonest place I’ve ever been to. Received damaged furniture and they are refusing to replace. Basically once it’s delivered it’s on the customer. I called not even 1 hour after my daugther accepted the furniture. Once I got home I noticed 2 chairs are wobbly and 1 chair was scratched. They claimed they had to do an investigation. I’m stuck with damaged furniture and got of $2k for the dining set.

There customer service is bad will never put at the store in Montgomery, Alabama.Bought a washer on 10/21/21 and it was delivered on 10/31/21 have not washed a load of clothes yet also on that day I purchased it was so bad in the days to come one night I stayed in the store for five hours because they had to cancel order my washer still do not work the managers at the store in Montgomery, Alabama will lie to you and want call back. My name is Thomas Grove

I ordered my furniture and confirmed delivery the day before it was scheduled. We waited until approx 6pm and then called Conns and at first said it was scheduled for the following day, when I told the lady that I had a confirmation number, she hung up on me. I called back and was told that the order wasn't on the truck because there was no stock in the warehouse. Buyer beware! This is the second and last time that I will buy from Conns.

Horrible customer service, incompetent employees, worse purchase I’ve ever made. The employee was new and had no idea how to do anything! He forgot to offer extended warranty and next day when I realized it they refused to add it on! I was told to return appliances and pay 15% restocking fee!!