Conn's HomePlusReviews of conns.com

WORST company ever! I bought a $3k couch and paid for a warranty just in case and NOTHING has been done about my couch that broke 3 weeks into having it. I am livid and no one there cares! Been over a month and a half and NO resolution at all. Oh, and their vendors who supposedly work on the broken couches tell you to ask for a new couch if it’s broken so they don’t have to fix it. Then they tell the warranty company you refused service. What a JOKE!!!!!!!!!!!

Conns will cheat you and lie to you. I purchased 2 Jackson Catnapper recliners. Total of $1300.00. One chair is fine, so far. The other was damaged when I opened the box. The button for tufting on the chair back is broken. I filed a claim and instantly was denied in less than 5 minutes. I tried getting the Mesa Az store manager involved. All he wanted to do was give me the phone number I already had. We got into a heated arguement, and the immature boy hung up the phone. Conns will lie and cheat you. Do not do business with this company. They do not honor their warranty, nor are they willing to help with a claim. Buyer beware!!

I bought a GE Washer at Conns. The washer is obviously defective. I've had a terrible time with a replacement or them even repairing it correctly. I've had atleast 10 service calls and repairs and still the washer is not working. They won't issue another washer and I even have the extended warranty. There's also been communication issues with the call center. I highly recommend shop elsewhere! I will never shop at Conns again.

Did not honor the service contract I purchased for my electric dryer. Door fell off - they say it’s “damaged” and not covered - the hinges malfunctioned

Do not buy anything from Conns they out source their customer service to India and Philappenies. I called to have my due date changed in September 2021 and talked to two or three people because they transfer you. I said I want my due date to be changed to the 30th of each month that’s when I get one of my checks. Was told good to go. So I started paying around the 28, 29 of each month. Well come to find out a 741 laptop my third computer I have bought from Conns ended up being a 1500 dollar mistake of hell. They lie, told my to FOff and told me I need to manage my money better, that my due date cannot be changed and one story was my funds were never posted to my account, went to store in woodlands because I could not see anything online stated I had no account. I just want to pay off the 400., I actually owe them and be done. Nope that did not happen. I have talked to 14 different people since Friday been told things 6 different to Sunday’s and nothing has been corrected or dealt with. So I warn you now do not buy anything from Conns I have been a customer of theirs since 2007 and never have I been done this way until now. If you do when you need customer service you have to ask to speak to someone on the United States you may not get anywhere thou.

Worst company to deal with and I recommend you stay away from the con that is conns. Don’t use this place for anything. The new items I purchased under extended warranty require service by Conn’s. The customer service has lied and claimed I cancelled an appointment, which was false. Finally sent someone to fix reoccurring issue, he ordered parts, then Conns claimed parts were sent to wrong place. THEY DONT KNOW THEIR OWN SHIPPING ADDRESS?? I don’t care if they take a part off another dryer or replace this one. I care that I pay for a service and overpaid for a product that the service team isn’t capable of fixing. I care that I have missed several days of work in order to be home for this repair. I care that for almost a month I’ve paid for service on a dryer that doesn’t work because of something as simple as a timing knob. I care VERY MUCH that I had to build my own clothesline and hang my laundry to dry and continue to do so because the supervisor spoken with last never returned my call. I want this resolved without it costing me more and so I can use the item I payed for. Dealing with rude customer service that lies to me is beyond frustrating. I want the dryer repaired, replaced, or refunded immediately.

Do NOT buy anything from Conns!!! The WORST customer service I have ever experienced!!! I am in sales and I know what it means for great customer service and they DO NOT HAVE IT!!!! Went to get a dining room table and they had everything but the top. What good does that do????? And they will not have any in stock until Sept 2021. They NEED to out that on the table!!!! Wanted to buy the display and they refused because they do not want any open spots on the floor!!! Move stuff around. !!!!! I have been a conns customer for over 10 years but today they lost a loyal customer!!!!!!! Worst company ever!!!!!!!

I had a service order for my washer and yesterday the technician went to another address, I had no call just an email notifying me no one was home. I called service department and they said someone would come the next day. I called the next day and spoke to someone from conns service department and told me someone was scheduled for today. I waited till like 3pm and called again then they tell me that they had scheduled me till the following Monday. This is ridiculous how you have to wait to get your appliance serviced and then don’t communicate with you to let you know that they have to reschedule.