Conn's HomePlusReviews of conns.com

Don't trust anything they tell you. I decided to buy a refrigerator on Thu after talking to two sales reps who told me that it would be delivered on Sat. I ended up making the purchase on their website, which said it would be delivered on Sun. After completing the sale, nobody ever contacted me about a delivery schedule. I called on Fri to make sure the order went through and the rep verified that it would be delivered on Sun. On Sat, I still had not received any contact about a delivery schedule so I called back again and was told that I would receive a delivery time by 8pm that evening. Here is is on Sun morning at 10:30am and still haven't heard anything from them. I called once again, and this time got a rep who told me that it would NOT be delivered today because they haven't even processed the order yet. Obviously, NOBOBY here knows what's going on since none of the previous employees could see that the order wasn't being processed?? I cancelled the order and I'll get it from another company who is more dependable. Don't buy anything from these people!

I do not recommend getting anything from Conns. When it comes to the credit part they are the devil. I had 2 accounts with them first account I paid on time and even paid it off early. Second account I was late a couple of times because I was diagnosed with MS and couldn’t work due to me not being able to walk. I sent them an letter and wrote the CEO explaining my situation and asked could they please remove the late payments and they called me and said ‘Even though we understand what you were going through and we are very sorry this happened to you, we cannot remove the late payments’. They are not very understanding of people and their situations. They lied.

I purchased a Italian leather dual reclining love seat... I was told IF I bought the Italian leather instead of the one I was looking at that it wouldn't discolor or wear like the other... I purchased the extended warranty as well... ( which wasn't cheap) now a little over a year later where my head rests is discolored ... the seat is wearing and looks horrible.... I took pics ..filed a claim... they sent someone out a month later... they took pics and said they would call me to arrange a time for it to be fixed.... I asked the guy if they usually wore like this... he said yes but more so on the armrests.... a couple of days later I get an email says they are sorry but there was nothing they could do ..it wasn't covered in the warranty... IVE NEVER BEEN SO DISSAPPOINTED IN A COMPANY .... If this is the way they do business..I WILL NOT be purchasing anything from them again.. NOR will I refer anyone else...

We purchased a mattress from Conns in February 2021, several months later we contacted Conns about the mattress sinking, they said I had to call Beauty Rest which I did, so from June till December we were back and forth with Conns and Beauty rest trying to solve the issue, Conns warranty sent a gentleman out on December 2, 2021 to inspect the mattress-we paid over 2,000 for this mattress and it is faulty-All we wanted was another mattress, this one is killing our backs and the BBB said Conns warranty said we spilled liquids on the mattress which caused the issue ????? Come on now-I had done business with Conns for 30 plus years and never had an issue and the one time we do this is how we are treated 😡

I'm a trucker and delivered to the Conn's distribution in Aurora, CO. The guy in recieveing is exceptionally rude and stand offish. He refused to allow me to even check in until appointment time, then took literally all morning to unload me with attitude everytime I had to see him....all this and I'm literally the only truck here!

This is the worse place of all I've visited the store several times and everytime seems they get worser customer service slow and don't know what they doing very unprofessional people what workers tell you how to beat the company they work for I'm not trying to beat nobody I'm gonna pay for what I purchase they got the wrong ones all that talking and still haven't accomplished anything

I placed an order that was supposed to be delivered on Friday. It never showed up and we had water damage at our house so I forgot to look into it. A couple of days later, I reached out and asked the status of the dishwasher. They said someone should have reached out because the dishwasher is not in stock and there is no restock date. So, I wasted a lot of time thinking I had this dishwasher coming with no notification. So frustrating.

I financed a 70' LG tv I picked up, it wasn't inspected at the warehouse I was told several times to make sure I call within 24 hours if there was damage, as soon as I pulled the tv out the box I noticed it was damaged I called conns right away to report the damage, I was told that someone will get with me within 24 hours for a solution it's been 2 weeks and nobody has called me to resolve this issue. I have called them numerous times and have been told there still working on resolving this issue.. the president of the company is denying my exchange! If a warranty wasn't offered an inspection wasn't done that should be automatic grounds of an exchange! It's negligence on the person who loaded the tv to not even think to offer an inspection and the customer rep who helped me with the sell should have also offered warranty for the tv... conns is horrible, they're communication is horrible and their decision making and how they treat their customers.. they have a 93% rate at bad reviews this goes to show you just how bad conns is... I don't recommend doing business with them. Their not personable you can't reach anyone at the corporate level! Wouldn't recommend at all! I will not pay my monthly financing fee if I am not getting an exchange for their broken tv... they live up to they're name for sure THEYLL con you out your money and leave you in a horrible position!