Conn's HomePlusReviews of conns.com

My neighbor bought a washer from Conn's. On 4/12/22, her delivery arrived in an oversized truck that, as it left our shared easement road, knocked down tree limbs and also ripped off the cable line bolted to my roof. It knocked off part of my siding, ripped off part of the fascia and tore a chunk of wood out of the roofing board the fascia covered. I heard the noise from inside my house and came out in time to see the Conn's driver drive off. Luckily for me, our security cameras caught the whole incident. That same day I called Conn's, told them what had happened and was told by them that it would take them 24 hours to get back to me. On 4/13, I called again and was told it would take 72 hours. On 4/15, I called and emailed them the video of the damage being done by their delivery driver. On 4/16, Conn's delivery contractors -- a firm called Top Hat -- emailed me and said I would need to get two estimates of the damage done and submit them to them. I did that. On May 17, I received a letter from Conn's delivery contractor saying that they had approved my claim and would send me a check for the highest estimate to cover the repairs as soon as I signed the liability agreement and returned it. I did. It is now July 2, 2022 and I have received no check. When I called Conn's delivery contractor yesterday, I was told that they would send me the tracking number on the check. They didn't. When I called back, the person who was supposedly "helping" me, didn't pick up the phone. Conn's has never taken any responsibility for the damage their contractor did. They have never followed up with me and, apparently, they haven't followed up with their contractor. Given their obvious lack of concern on such a clearcut matter, I would never count on them to follow up when there are problems with anything. If I don't hear from them by this Tuesday, July 5th, I'm hiring a lawyer. Come to think of it, I may do that anyway. Conn's customer service stinks and, according to the other reviews I've just read, apparently their products do too.

I ordered dryer online, took day off waiting for delivery, later that day I checked on delivery,Oh we’re out of stock on that dryer, Reordered a different one,took another day off,and now they tell me, the dryer kit will be delivered today and the dryer will be delivered tomorrow,another day wasted. Y’all just lost another customer.

Conns repair service sucks. They do not honor their service contracts. And dont stand behind their furniture

I wish I could put zero stars. I purchased a fridge from Conns in Feb of 2021 and it was 12 months same as cash. I paid all my payments on time and in Feb of 2022 it was my last month to pay off to get same as cash. I logged on there online portal and processed a payment of around $668.00 which would have covered the total balance. I assumed it was paid off, two months later I noticed it was still on our credit report so I logged in the portal just to re-verify and what do you know. They changed the date on my last payment to go through on May 6th which therefor added thousands in interest. I called them and they said "since I been paying extra, I didnt have a payment due till May so there portal automatically changed the payment date to May." Apparently I shouls have made sure the payment actually came out. now I owe thousands more then I would have if they would have took the payment I processed. I was originally happy with the service and ready to purchase more intill this happened. They are ripp offs dont buy from here.

this has been the worst experience! items were to be delivered Friday, had I not called I would have never known I was not getting a delivery! after trip to store i was told that my items would be here today (Sunday) and they would call yesterday for time.. No calls period.. no returns calls period! After i was assured my items would be here today, i got rid of the other bed, now looks like i will be sleeping on the floor. I am disabled and this stress and lies is way to much..the delivery is the worst too.i am so angry!

I bought some Bose glasses today. They did not have a pair that I bought to try on. I got to my car and tried them on and didn't like the fit. I went back in the store and ask to swap to the tempo. I was told there would be a $37 restock fee. YOU LOST A LONG TERM CUSTOMER OVER $38 DOLLARS. I MIGHT HAVE COME BACK AND SPENT $1500 ON FURNITURE. THE STORE MGR WAS ON VACATION SO I HAD TO DEAL WITH JENNIFER. BASIC ECONOMICS!!!!! IT WOULD BE A BIG ZERO IF AVAILABLE.

Called to see what time about delivery would be, got bounced back and forth to about 6 people. Some lady named shanikwa was rude and I was asking if I could get a sooner delivery date cause it was pushed another week out and I didn't want to have to cancel so she said ok I'll just cancel order and hung up.

Purchased Stove and Microwave. Was told my old stove and micro would be hauled away. They did not haul way.... Also, they would not install new products. I was supposed to have purchased an Amp wire ring cord for stove. Salesperson Jason did not tell us or provide this. My brother had to go back to store to purchase so the installers would come back. I then have this huge box and stove in my living room for days. Keep in mind this was all a next day advertised delivery. The manager on duty Mariana told me not to worry she would take care of this. We would be reimbursed for cord and compensated for all. I call back after a month goes by. No reimbursement on my credit card. The New manager Chris was very rude. His comment was ...Why should I reimburse you for something you should of bought???? Hu?? This was a bad experience for the start!!!!! They lie to you be very careful.