Conn's HomePlusReviews of conns.com

They refuse to refund the purchase of a window AC that was dead out of the box. They want ME to pay to have the bad unit uninstalled and the new one installed. You cannot get anyone on the phone that is not offshore in the Philippines. you get transferred from one department to another and no one knows that they are doing or how to resolve anything. I've never bought anything from a company who will not stand behind a product. Do NOT buy from this company.

ABSOLUTELY hands down worst company ever.. BUYERS BEWARE --- I purchased what i thought was new furniture BUT yet to find out they were aware they charged me full price for my items that were second hand items per store Mgrs. Barry. The furniture arrived damaged, they again were aware of this because i was told this after they picked it back up and they tried to deliver the "NEW FURNITURE" I refused the new furniture and they took back the "second hand furniture" on 7-21 . Here we are 8-4-2022 and i still have yet to get a refund. Ive called everyone (BBB, filed complaints with CONNS Customer service # and filed a dispute with my credit card company) Conns is ignoring them as well. You are not allowed to speak with the District Mgr. who i am sure has no idea how these stores are being run. Ive been told i am only trying to help you but if they were i would have received my refund 7-22-2022.

Just like the mafia extortion please do not rent from this horrible company

STAY AWAY FROM CONNS! This company is terrible , i ended up paying $355 more because someone from Conns decided to modify my contract without my permission. I called customer service and they said they couldn't do anything but to make me pay !!!!!! I tried for a month and a half to find a solution for this mistake made from a Conns employee and didn't took any responsibility about it !!!!!!! BE CAREFUL PEOPLE !!!

BUYERS BEWARE!!! THIS COMPANY IS NOT TRUSTWORTHY!! The company they use for some purchases is ACIMA. ABSOLUTELY DO NOT SIGN WITH THEM. Acima is a loan shark!!! I purchased 2 items from Conns totaling $998.99. The representative from Acima showed me a spend down report that shows the balance due each month if you pay it off after the 90 days. She told me that if I paid the balance off before the end of the 12 month period, the balance due was listed on the spend down report. So, I went to the store in Colonial Heights, VA., to pay off the last 5 payments. The spend down report showed $452 and some change. The Acima representative in the Conns store looked up my account and said the pay off would be $830. I asked him why it was so much and he said he didn’t know. So I told him to call Acima. The representative I spoke with there was very rude, and acted like I was stupid. He said he didn’t even know what a spend down report was, and that I owed $830 to pay off the balance. I asked to speak with a supervisor, and he said that wouldn’t change anything. The supervisor basically said the same thing. That if I didn’t pay it off before 90 days there would be a percentage added to the balance. I said that that could not be right. Because why would I be given a spend down showing what the pay off would be each month. I got upset and knew that they were not going to adjust the balance, so I went ahead and paid the $830 to just finish with this company. They didn’t even care, when I warned them that I was going to give BAD reviews. This is poor business, and I will not deal with this company anymore, and that includes Conns. BUYERS BEWARE OF GETTING HIDDEN FEES.

Absolute crap products, customer service as well as customer loyalty! They don’t even know what any of those things mean! Four out of six products from them are no good anymore! Can’t be fixed or repaired, made me believe warranty was included with purchase only to find out once the deal was done I had no coverage! Customer service is a Circus crap show! Just don’t! Save yourself!

This company is a Ripoff! While there may be decent people working there. Terrible business practices to the point of being predatory. They do not inform you that the 12 months of no interest is ending or even that the automated payments are ending. They state that this is the customer's responsibility. Then they hit you with late fees and notify the credit bureaus that you're delinquent! All this when you're doing everything right and thinking there are automated payments going out.

They get 1star because I can't give them less than 1. Bought a GE Profile refrigerator from them with an extended warranty 2 years ago. I have lost food in the freezer and fridge 3 times. They have been out 3 times already and ordered parts the last time and scheduled an appointment to come back and attempt to fix the problem. I have reported them to the better business bureau. The worst customer service and repair service there is. I will be purchasing a new refrigerator. Do nt buy from Conns in North Carolin