Conn's HomePlusReviews of conns.com

Awful. Con artists. Don’t buy from here!! I asked for a twin over full bed. Which they ordered me the WRONG ONE from an over seas associate. I had no idea until delivery day. I told the delivery guys it was the wrong one. They said to call the store, which I did. Then they tried to say that’s the one I wanted.. no it’s not!!! How can four kids sleep on two twin beds??? Awful just awful. Then on top of that they don’t do returns!!! I won’t be paying my bill!!

Do not buy furniture from this company they harass you for your payment even if you're one day late and you make payment arrangements

Bought a sofa and king size bed. Furniture was delivered in 2 days but during delivery the furniture was really damaged plus the wall was damaged during installation. I opened an incident report that same day, it's been 6 months but nothing was resolved. I contacted Conns alot of times, but nothing was resolved. Wouldn't ever buy from Conns AGAIN. TERRIBLE CUSTOMER SERVICE.

This place should close the doors! There is no customer service. Bought a sofa defective came out said they would fix it. Called back when y'all coming? Then they tell me oh that's wear and tear on a brand new sofa! There not honor anything there go somewhere else! I can see by all the other reviews should have read them before I shopped there like your reading now writing your review.

both a laundry center from conns in January 2022 at their promotional price,5 days after getting this item try to use it and realize it was not working, I call them and asked for a replacement because it stated that will be replaced if is less than 30 days of purchase they said they are going to send someone out to fix it anyway I had already made a 1st payment. person came to my home look at the machine and said they have to order the part, the arrived in March after me keep constantly calling and having the run around because the have a horrible customer service. guy came back around March 15th and fixed it all this time I have to go to the laundromat so I refuse to pay for February and March because I was not getting the service of the product,I reinstated my payments in March after item was fixed anyway I decide in September to payoff so I can get the promotional rate I was told I have lost that rate because I missed payment in February and March I even tried to explain that it was missed it was refusal because the item wasn't not working and no one in the right mind is going to pay for something that was bought defective and and was no fixed for almost 3 months, no one in customer care tried to help its their way or no way, so my next step is my lawyer about to contact their corporate office if they have one

Poor, poor customer service AFTER the sale. I purchased my washer and dryer in August and it has still not been installed. I have made at least 15 calls and no one cares. Contacted; salesperson, asst mngr., manager, local warehouse delivery person, out of state Conns home delivery office, and Conns out of state main office. Beware! I can only imagine what it would be like if something major happened, when they cant even get a $50 stacking kit. They did, however, send a delivery truck 150 miles to hand me a bag with 4 screws in it. Ridiculous. Big mistake. You should think twice.

Horrible! Beware! There was a sales price on a sofa I wished to purchase and when they rang it up, they charged me more.. when I caught them they refused to honor the advertised price!!! Wasted an hour of my day.. unprofessional cheaters is best I can say!! Avoid them.. I was at centennial store on county line .. stay away!

I bought a reclining loveseat from them in April. The floor model had one side that was difficult to close and didn't have much cushioning. But I figured it's the floor model, and this would happen with overuse. The other side of the loveseat was comfortable and I based my purchase on that. I get my "new" loveseat within 2 days and, guess what. One side is exactly like the floor model and I've been having the "repair" service out here THREE TIMES. The reclining mechanisms have been replaced and now a cushion. The technician told me that the cushion gets in the way of closing the leg rest so I'll need to just push it around sometimes. Seriously? It's a manufacturers defect and *I* have to deal with it? Of course, the money Conn's spent in ordering parts is likely the same as if they'd replaced my loveseat with a new one as I've requested multiple times.