Conn's HomePlusReviews of conns.com

I have had good service until a week ago when I bought 65 in that appeared to be fine until I got it home and found it had a scratch and when I plugged it in lines across the screen. Informed them said couldn't help me physical damage. I even have a renters insurance through them and still no help. I am going to my congressman tomorrow something has to be done to protect the consumers. I am a disabled vet and I will pass the word to other vets don't use Conns whatever you do

I’ve been trying to pay my bill the last 2 days through the online system and the automated phone system. I called both numbers and it will not let me process payment. It says it will transfer me to agent when it’s after hours and no agent available. I tried through chat and Hal was a joke. It’s frustrating and hate how inconvenient you make it for us to make a payment. Then making a payment today will not be processed till tomorrow online because it’s past 6:30pm when we work and couldn’t do it before. This is not acceptable.

I purchased a tv on line after talking to a sales person about specific features; when tv was received, and installed the tv did not have those features. After several conversations, the manager refused to consider any return, including an upgrade even though the sales person mispresented the product.

I have been trying to pay my bill online and by phone....BOTH SYSTEMS are not working. I called the store on Austin Peavy only to have a smart ass sales rep.tell me to come in the store to pay it...No...I wrk two jobs and have been paying my bill via phone...isn't that the mode of convenience for the customers! I have never been late with a payment. Customer rep. tells me I have 5 day grace period...which is besides the point. I need no grace period when I have been paying promptly. So I'm suppose to drive across town w/these high gas prices 🤔 Is this some sort of tactic...done on purpose? Your payment is now overdue and you have to pay exorbitant late fees???? Customer rep also did not know when either system (online or pay by phone) will be operable! Poor service and sales rep have no knowledge of anything...except come in store to pay. Very inconvenient. Thumbs down!!!

We bought a Samsung refrigerator from Conns in Katy. It was delivered at 3 pm on a Friday. That night I had to take my husband in for emergency surgery. We got back Saturday afternoon to find our home completely flooded. I had to rip out our floors, walls and cabinets. Conns sent their technicians out to see if it was an installation problem. They declared that it was the refrigerators fault and replaced it. They said that we would have to take the damages to our home up with Samsung--who is equally horrible to work with! After weeks and hours on the phone and emailing and texting back and forth with Samsung, we got it to where the ONLY piece of documentation they need to pay the $25,000 it will take to fix our home is the work order from Conns stating that it was the refrigerator's fault. This should be an easy document to get. One would think they would gladly hand that over to be off the hook. Wrong! We have been on the phone for hours with them! They refuse to give us the work order. I did get them to admit over the phone to 2 things. The girl on the phone told me that the managers would no longer take my calls, and 2, There is no longer any documentation as to why they replaced our refrigerator! So amongst my husband trying to heal from his surgery, and the oncoming holidays, that we will not be able to entertain or have family in from out of state, I am now strapped with trying to figure out how to try and pay for all of this damage! I have now entered a complaint with the Attorney General to see if anything comes from that. Conns is the absolute WORST!

This is the worst experience I have ever had . These are the most dishonest people I have ever dealt with . Buyer beware, The furniture is low quality !!!

Conns is the worst home store I have ever had dealings with. I purchased a window unit ac online from them and tried to return it unused but they would not allow returns after 7 days even though it was in original packaging. Also was told you cannot return items purchased online at their stores. Absolutely do not use conns. Terrible customer service. Will not ever be purchasing from them again. No surprise that they have a 1 star rating with policies like this.

First order, the delivery guys scratched the refrigerator of the door frame of my house and said they didn't do it but I have it on my home cameras of them moving the fridge back and forth through the door frame to get the fridge in. I refused delivery since I saw them do the scratching to the fridge. Went back to Conns and go another fridge order. Next day, confirm delivery time. The managers know the time press of having this fridge delivered by a certain day due to going out of town for business and not going to be back an over a week. I confirmed the delivery via text and email as well as called dispatch to confirm delivery. I took a whole day off work to wait for the delivery and guess what, no delivery! I called the dispatch line, no answer. Called the store and asked for a manager, guess what no manager there in meetings out of store. The store told me to call the corporate number and she did everything I did called dispatch, called the store. So needless to say, I am without a fridge because the store didn't move the fridge to where it needed to be fro pickup for the delivery guys! And Conns never called to inform me that the order was CANCELLED!!! Good job Conns!