Conn's HomePlusReviews of conns.com

Horrible experience buying washing machine. I bought because of an emergency and they promised next day delivery. Well, next day delivery didn't happen. The day of rescheduled delivery, the crew said they couldn't close the water valve and told me to call a plumber. My home is only 4 years old so I was shocked something could be wrong. As I have renters in home and I wasn't there in person, I called a plumber. Upon visiting, plumber told me there's nothing wrong with valve and that the crew didn't apply enough pressure to close valve. So more time and money wasted along with unhappy renters. The second time crew came out to re-deliver washing machine, they apparently dislodged the overflow pan from floor but wouldn't assume responsibility. Now we may have a bouncing washing machine. Short story, I agree with all other reviews...DO NOT SHOP at CONN'S. They're horrible and customer service can't do anything to help.

I purchased a bed and mattress online for 1000 dollars the bed is cheap as hell and I paid 180.00 for the mattress and it's so crappy small as a mattress pad thickness . They wouldn't let me return the mattress even the same day unopened not ever even touched. Said regulations didn't allow it yet the plastic never removed and never even touched it .the fees are horrible.i did it in a pinch for company coming boone can sleep on the crappy mattress and the bed would break with any extended weight or large person. The slats are thin and already breaking. Don't buy from this place or look before you do

Made a purchase online and had confirmation that it had been shipped. Weeks later, the day before delivery, I was sent an email that the new delivery date would be 25 days later. Called multiple times and they were unable to help assist in the matter and I was hung up on when I asked to speak to a manager. It seems from the conversation that the washing machine I purchased and was shipped to the warehouse specifically because I bought it, was sold to someone else. No resolution has been made. All stores are now out of stock of this item. I never would have made the purchase if I would have known they wouldn't have been able to provide the product for weeks longer and now all other stores are out of stock/backordered. Plus I had time off work for the delivery and don't know how I will even be able to accommodate delivery on that date. Sold other washer and dryer and have nothing in anticipation of the arrival, which I confirmed less than a week before the scheduled delivery date as well.

What a rip off bought a dishwasher, refrigerator, stove and microwave from these folks and a five year warranty. Now not even 3 years later the seal in my dishwasher is broken and they tried to tell me I purchased a warranty only for the refrigerator, ridiculous. Customer Service can care less. Save yourself a lot of heart ache. I know for the most part folks buy from here because you are in a situation that you have to, take a personal loan or find another way t to head people are thieves.

Lied to me about my totals saying they were less than what they were then all of a sudden I owed an extra 1500$ these people are liars! They refuse to give me the recordings of our conversations proving what they said an that they are wrong! Don’t not use this company they are liars a will cheat you out of money!!!!

Hello, My name is C. Johnson. I purchased a black leather theater set from Conn’s Furniture on April 1, 2020. I loved my leather furniture set so much I came back in November of 2020 to purchase a bedroom set. I was informed on April 1, 2020, by Staff at Conn’s at the Montgomery, AL location before purchasing the leather furniture that if I purchase the warranty and if anything, unfortunate was to happen to the furniture it would be replaced…Not Fixed…but Replaced. (I can provide names if need be) I am currently still paying on my furniture every 1st of the month and I have never been late. In addition, I currently still have the RSA Warranty on every piece of furniture purchased in 2020. Fast forward to November 2022. I contacted Conn’s due to structural damage to my leather theater set which includes a torn cup holder, recliner seat will not go down, busted seams, and extreme discoloration. There have been several tickets placed regarding this matter. On 12/5/2022, I was told from a Conn’s worker by the name of Michelle (Corporate Office) that my furniture would be replaced as she was looking at the pictures herself and was disgusted with the furniture. However, I continue to receive the run around from the warranty and furniture service department. I have had the phone hung up in my face due to this matter. A third-party company came out on 12/2/22 and determined on their own that they were going to only fix the recliner that would not flip down and the cup holder. I received a text on yesterday from this same company stating the parts for fixing the cup holder and seat will not delivered until 10-12 weeks. I never gave them permission, nor did I sign anything requesting them to order parts for my furniture. At this point my furniture need to be replaced as it is grey instead of black. I purchased a new home in December of last year and wanted my family over for Thanksgiving and Christmas this year; however, my Conn’s furniture looks horrible. I understand things happen; however, I am truly disgusted with the customer service from Conn’s. I have been informed on several occasions within the last month that someone from Corporate would contact me; however, I continue to receive emails denying my claims instead of someone taking the time to contact me regarding the replacement of my furniture. I was told by 2 Conn’s workers that my furniture would be replaced. I have been requesting to speak with Interim Chief Executive Officer and President Mr. Norm Miller and/or Chief Human Resource Officer Mr. Brain Daley, but no one seems to know how to contact them. I want to continue shopping with Conn’s; however, the treatment from customer services has been horrible. I am requesting to speak with Mr. Miller or Mr. Daley regarding my concerns. Hope to hear from someone soon who can make this right. Thank you. Sincerely, C. Johnson-Loyal Customer

The customer service is just plain terrible. Whenever they came to replace parts in my TV which was a 65 inch 4K LG tv, the same issue kept coming and conns never honored their promise to fix the same problem and not allowing me to switch to a newer TV. And when I tried to sell out the warranty since the TV was deemed unrepairable, they went back on their word and did not give me any compensation and did not fulfill the promise in which it was already approved. Instead they turned around and said it was denied and would rather pay themselves.

We upgraded our home in September 2022 with all new appliances. After everything was installed my wife and I looked everything over, small dent in the bottom draw of the fridge and we didn't say anything. After 2 or 3 days a god loud irritating noise was come from the fridge. I contacted Conn's about it and asked for the manager and of course he/she wasn't in. I have yet heard or spoke to the manager. I contacted CONN'S Appliance Service Dept. Still to date my REFRIGERATOR is making a irritating noise. I also noticed on the inside on the wall of the fridge there's all the information model #, DATE OF MANUFACTURED. The date of my REFRIGERATOR was sold as NEW, (2022), but was manufactured in 2020. I was told by the Service Department, the REFRIGERATOR was out of WARRANTY because it was over 2 years old. I am awaiting to hear from somebody. I am writing this complaint to "Trust Pilot" in hopes someone will contact me and get the issues taken care of. My name: Frank Goodwin Mobile. Al