Conn's HomePlusReviews of conns.com

Terrible product and service. Bought a Bedframe, that after assembling (by Conns), is unstable and making these high noises with just the smallest turn in bed - and all they have to say is, that it is up to manufactor standards and noises is not covered by terms and conditions. Spend over 7 Hours on the customer service, and everytime one of the customer service people get tired of speaking with me - they put me on hold, and transfer me to another department. Have been promised to get a call from a manager several times, but no call. Do not buy anything from them.

Don’t waste your time!! I purchased 2 sets of furniture days apart and they are both damaged. Both reported at the same time but they are only agreeing to fix one. I purchased extra warranty protection on both. They are a joke! Don’t do business with them. They will find reasons not to help.

My name is William from El Paso. I have for Years dealt with the Conn's Store on Gateway west in El Paso Tx. They have always been friendly, helpful, & done pretty good. On February 2nd, 2019, I bought a new washer, dryer, & a nice LG side by side refrigerator. I also purchased the Extended warranty on all the items. Their service department has always given me good service, I have always given their service personnel good CSI scores. Well, this morning when I got up, I noticed water all over the kitchen floor In front of the refrigerator. I thought what the heck is going on. So, I opened the fridge & everything felt lukewarm, opened the other door and everything in the freezer had thawed out and was leaking everywhere. I check the setting & everything was set properly, I got the owner's manual out went through the troubleshooting guide, everything looked fine. So, I called the Conn's service department to arrange a service call & they inform me the extended warranty expired already. I asked how that could be, that you always send a letter before it expires so I can renew it if I want too & the customer service lady on the phone could not answer the question. All she could say was its going to cost a $99.00 service fee. I asked how can a refrigerator that is barely 4 years old that I am still paying on every month go bad & be out of my extended warranty already. She still could not answer the question, just kept repeating the $99.00 service fee. Oh & finally suggested I call the store where the items where purchased. So I called the Conn's store on the gateway west in El Paso, waited for nearly 22 minutes to speak to a manager. Finally spoke to a Mr. Trujillo He informed me that all he could to was to send a email to service to see if they could do anything for me. Or I could call back later and speak to the sales manager. Long Story short was on the phone for over a hour and a half. with their customer service department with no resolution, after being a customer for years & buying a TV, Laptop, Gas Range, Washer & Dryer, two 14.000 BTU AC units, & this LG Refrigerator, All they do is blow people off. They have no interest in keeping customer satisfaction. Or retaining customers. They seem to forget El Paso is not that big & word of mouth gets around quickly. People are not going to shop somewhere that people doesn't give a damm about after you purchase something. Will keep everyone updated if anything changes.

I paid my conn's bill OFF march3,2023, in fact I OVER PAID!!!!! I called to let them know that on march 7th 2023. I unstand all the steps to get that refund ck approved, the frist week of April someone called me and said the ck was on the way ok thank u!!!.....now each time u call in about something the frist thing they ask is for u to VERIFY !!!!! information!!! I HV LIVED AT THIS ADDRESS FOR 4!!!! YEARS!!!! THEY HV THAT ON FILE!!!!! WHY SOME STUPID ASS!!!!! SEND THE CK TO A ADDRESS I HV NOT LIVED AT FOR 10YRS.!!!!!!! now it's going to take another 3to4 weeks to get my money!!!!! IT'S NOW APRIL 17th!! A'M SOOOO!!! DONE!! WITH CONN'S!!!!!

I purchased a fire place with insurance on it from Conns. When I bought the fireplace I was told I would get it delivered to me with an another piece of furniture I purchased. But it didn’t go like that. They sent the fire place from a warehouse unassembled and I call the store and told them I couldn’t Put that fireplace together let alone pick up the boxes that were sent to the apartment office. So I had fedex pick it up and return to sender. I took a picture of the box with address and phone number. I called that number to see if the warehouse received their fireplace back and the lady/worker who answered said Conns just called and asked me about this situation and I told her it was sent back unopened. I asked her/worker to send me an email that the fireplace was received and she did. I sent that same email to Conns zen desk.com. And told the billing department, the claims department and the customer service department and nobody listens they just keep transferring me all over the company. The lady/ worker from the warehouse also said she spoke to someone name Sara from Conns regarding the fire place being sent back unopened. The worker from the warehouse told me they were credited back for fireplace. The fire place, insurance and delivery fee are still on my account. I have called so many times and emailed Conns zen desk and talked to so many workers from billing to claims and I am still being charged for it. I also bought a sectional from them that squeaks when you sit on it. They sent some skinny kid out here to assess it. He jumped up and down on my couch and he heard noises and told me they would come out to change the springs. He also told me I was being a little picky but I have never had furniture that squeaks when you sit on it or get up from it. I am out of 5000 dollars just like that. The furniture is so awful and the pillows are stuffed with stuffing from a dogs toy. It’s not even a pillow. I got got! Please can some one reach out. I don’t know what else to do. Please Dorian

This is a SHIESTY company. Beware. I have been on the phone with them several times now to pay off my balance without interest. Conveniently, their electronic system is down, and their customer service cannot take a payment, so I need to call back to make the payment. Here's the catch... I am told they will reinstate my no interest payoff for 24 hours but it takes 48-72 hours to go through. I never received a call back that it was reinstated. At 72 hour, as I was instructed, I called back in and since it was only reinstated for 24 hours, it is now no longer honored. I absolutely want to beat my head, their heads, and anything else available against the wall. This is NOT the way you handle business. I am NOW informed that customer service has no way of calling customers back, so why was I told YOU would call ME back???? To make matters worse, you have my cc and banking info ON FILE for auto-pay!!!!!

Worst company ever DO NOT EVER BUY ANYTHING FROM THESE PEOPLE!!!!!!!!!!!

STAY AWAY FROM THIS COMPANY! Their customer service is the worst. I have recorded conversations with managers and reps from Conns laughing at me when I try to get them to correct mistakes made on my account that were validated. A manager named Kathy employee number 115589 told me I would be the last person I'd speak with at Conns regarding the accounting errors they made when I asked to speak with her boss because she didn't want me to file the complaint against her obviously. The first complaint was on request 1472076 where I got a $100 credit for the bad experience but seems like after you get a credit, Conns can mistreat you all they want to moving forward with no additional credit for their mistake. So I asked for them to come pick up their equipment and they said no you can return it yourself under a repossession which goes against my credit. So now they are forcing me to do business with them when I said I didn't want to anymore because they keep mistreating me on the phone. I asked for a call back from the upper management team that reviewed the account and still waiting for that call. They say they strive for quality customer service but that's a lie. They don't care about their customers at all and they will try to rip you off by adding additional fees to your contract. Don't fall for the Conns trap they are the worst people to do business with and I hope they get sued for this and go out of business now. I'll never do business with Conn again and I'm going to post bad reviews to as many places as I can. If they don't want to give me the credit or come pick up this equipment then I'm going to let everyone know so they don't fall for the same trap I did. I have all these calls recorded so I'll be posting the calls as well so the people can hear how they treat customers. They need to be exposed or they will keep doing it.