Conn's HomePlusReviews of conns.com

I and my father purchased a large lift recliner, on which we purchased a warranty through Conn's. The chair recently stopped fully reclining, so we called for repair under the warranty. Conn's sent out a service person who examined the chair and told us that he'd order a part and we'd be contacted to schedule its installation. We got an email about a repair man calling to schedule; however, right after that we got an email telling us the claim was denied as the chair was in working order. I called thinking it a clerical mistake but learned that the denial was intentional. This was a blatant refusal to honor their warranty. I also made a complaint through the Better Business Bureau.

Avoid Conn's, Very unprofessional I purchased a bedroom set which took four times coming to set up with wrong parts each time they showed up no communication at all..... Wanted to return at this point only finding that they would"nt let me this is not right at all please avoid this place.

The service experienced yesterday during my visit on June, 2023 during which time I purchased a 65” Samsung tv and a soundbar was absolutely remarkable and was very encouraged to leave a review for the customer care representative for her great experience and knowledge about the products that she entrusted with to sell. BRAVO!!!

I bought an extended 4 year warranty on the LG 65" OLED TV and had service come out due to cracked glass and small areas that have faded lighting on the TV. They told me that it was cosmetic and they can not fix the TV. If I want the part I can pay $3000 + install fees. What the hell is the point of a warranty you will never honor. Worse experience I've had with a company in 20 years. I will NEVER be buying anything from here again. Should have known its in the name CONN JOB!

DO NOT ORDER ONLINE. I made this mistake twice now. First was with a laptop, said it was going to be shipped in a few days, it never did. I called they said I could go pick it up at the local warehouse, I get there and they have no clue what I am talking about as all online orders for laptops and computers it gets shipped from out of state from the manufacturer. So I called again and they finally figured it out and I got my laptop another week later. Second time it said you could get 3 years no interest on a TV that was $2299, well thats not the case as it has to be a total purchase price of $2999 to get the 3 years which is straight up false advertising on the website. I still bought the TV and did 2 years no interest, and I got a delivery date for 2 days later. That day comes, no call or anything to set up a delivery window. So I call them and they said my order is not processed because I didnt respond to an email providing more documents. I got 5 emails from Conns regarding this order, not a single one of those 5 said anything about needing more documents. They send they would send the email again and I would get it in a few minutes. Two hours later, no email. So I called AGAIN and told them to cancel it and I went into the store, set it up there, did not have to provide any documents or anything aside from my ID and got my TV the next day. If your going to do business with Conns, DO NOT ORDER ONLINE, just go to the store. If there is not Conns store near you, do business with someone else, trust me. Unless you like being frustrated and not getting your items when you expect and also enjoy calling several times and sitting on hold then yea go for it.

The store sells items that doesn't work. When you call you can't get through. After 1 week of calling I went to the store. The person behind the counter told me "We turn off the phones so they won't ring" Once he turned on the 3 phones they instantly started ringing. Every person that called where having issues with items that they had bought at the store. When I told the clerk and also later the manager about my issues they laughed and said its very risky to buy things here. The washing machine I bought was broken at delivery. They sent another one that was also broken. Now they are refusing to take it back. I had a really good opinion about Conn's before this experience. Never again I will tell all my friends never to use them ever again. I will continue to call their customer service number until they take back this machine. Conn’s refund me my money as requested!

I ORDERED TABLE AND CHAIRS AND TWO TVS WITH MOUNTING IN MARCH 2023; AS OF MID MAY 2023 - I DON'T HAVE ANYTHING AND ALL ANYONE DOES IS PASS ME AROUND TO DIFFERENT DEPARTMENTS. FIRST THE DELIVERY WAS DELAYED "because the delivery people broke a chair" then a second time "because something happened to the table" and then a third time "because of scheduling mishap"; then they delivered everything but "the installer" will have to contact us to mount them - that was two weeks ago. In that time -the very second time we sat on a chair the leg broke completely off. The store says theres nothing they can do and I would have to call the department - who puts me on hold and transfers me to another department for hours and then has me submit pictures in an email claim that I haven't heard anything back from - a week later. They TVs are still in the box - twice the installers say they are coming but give a day and never call with the time window - so we are stuck all day long and then they don't show up. The store says they don't have anything to do with installation after they send an email notifying the installer of the account. They claim they have no way to contact installation other than email that they don't know if or when they will get an answer. They gave me the customer service phone line who put me on hold and pass me around to different departments for an hour to tell me the store handles installation. The store maintains theres nothing they can do. I plan to cancel the whole order and just have them come pick everything up because I'm not paying for things that are broken or unusable. I would have cancelled the sale already except the manager won't be in until 12

Miserable experience. They talk a good game, but when it's time to actually deliver, no dice. I bought a brand-new refrigerator. There were none left in stock, so I bought the floor/demo model. The next day, Conn's delivered a non-working, Dead On Arrival refrigerator. It displays an error code indicating that the compressor motor fan does not work. Now Conn's want me to pay $214 more to get a working refrigerator, three days from now. Let me ask you: what does a refrigerator actually do? Hint: IT COOLS THINGS. The object Conn's delivered does NOT cool things. I received an item which is NOT a refrigerator (because it does not cool things). It LOOKS like a refrigerator, and it COSTS as much as a refrigerator, but it's not actually a refrigerator. Conn's wants me to pay $214 more to get an actual refrigerator. To add insult to injury, I spent SIX HOURS and TWELVE PHONE CALLS trying to get the problem fixed. Every time you talk to someone, they have no clue about previous phone calls, so you must start all over from the beginning with a brand-new person, and they keep sending you to different departments to start over. If someone brings you a dead refrigerator, would you pay $214 more to get a working one? The short answer is "NO". The long answer is that Conn's needs to either deliver a working fridge, or refund ALL my money and haul away their non-working boat anchor. DO NOT BUY FROM CONN'S. YOU WILL BE SORRY. I had a miserable experience with Conn's 20 years ago. I decided to give them another try. The sales team was charming and nice, but the bottom line is that they sold me a USELESS HUNK OF METAL and wasted MY ENTIRE DAY and the problem is STILL NOT FIXED and they simply DO NOT CARE. Conn's and I had an agreement for a working refrigerator at a certain price on a certain date. Conn's failed to perform any part of their agreement. Conn's wants me to pay $214 more, to get a working refrigerator several days after the promised date. Well, just NO. It's not the money. It's the principle. AVOID CONN'S. Their name is "CON" for a reason. Lying, uncaring con-artist CROOKS. Update: they issued a full refund (instead of providing a working refrigerator at the agreed-upon sales price.) Of course this only means that Conn's will repair that broken lemon of a fridge, and then foist it off on someone (possibly YOU) as a supposedly "new" unit when it's actually used and refurbished. Buyer Beware. Suggestion for a new corporate motto: "Come Get Conned at Conn's"