ConnecTen Internet Reviews | Read Customer Reviews of connecteninternet.com

ConnecTen Internet Reviews | Read Customer Reviews of connecteninternet.com

ConnecTen Internet reviews

Showing 13 reviews with 1 star · Clear filters

Carlos N.
Dec 2, 2024
After returning all the equipment and…
After returning all the equipment and canceling the horrible internet, I kept getting charged the monthly fee. After speaking to customer service I was able to get my money back. I do not recommend this internet service!
Response from ConnecTen InternetDec 2, 2024
Thank you for your feedback. We apologize that you had a negative experience with our service. We want to assure you that we take customer satisfaction seriously. We’ve investigated the billing issue you mentioned and have confirmed that the charges have been corrected. Please let us know if you encounter any further issues or have any questions. We are committed to providing excellent customer service. Thank you for your understanding. Sincerely, The ConnecTen Support Team
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John J.
Nov 1, 2024
I canceled my service and you still…
I canceled my service and you still charged me. Give me my money back.
Response from ConnecTen InternetNov 2, 2024
We apologize for the inconvenience. We understand your frustration. It seems there was an error in processing your cancellation request. We've identified the issue and have already initiated a refund for the incorrect charges. The refund should be processed within 2-5 business days. If you have any further questions or concerns, please reach out to our customer support team at 737-710-1010 24/7. We value your business and appreciate your patience as we work to resolve this issue.
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Rickey R.
Sep 9, 2024
Not So
Would not recommend this service. When we are traveling in a RV and had to call connecten and request a rescan to find the best cell service in the area. But to call that company we had to travel miles to get in an area to call them for cell reception. Sorta self defeating and a waste of time and resources, my Verizon account does just as good and less hassle. They advertise full coverage of US and Canada, I think this is a false statement on their part. Save your money.
Response from ConnecTen InternetSep 10, 2024
Thank you for your feedback. We understand your frustration with the recent experience you had while traveling in your RV. We apologize for any inconvenience this may have caused. Our marketing materials clearly state that we cover 95% of North America, as we rely on existing cell towers for our service. We do not advertise automatic switching between carriers. We've reviewed your account and noticed that you've been moving around quite a bit, often in remote areas with limited cellular coverage. It appears that our team was able to assist you by manually scanning for the best available signal and switching carriers as needed. We understand that this process can be time-consuming, and we're working on improving our technology to make it more seamless. We're here to help and will do our best to find a solution that works for you. Sincerely, The ConnecTen Team
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Andrew F.
Sep 3, 2024
Works part of the time
The service worked decent at first but now I have to call connecten every other day to have them reset my connection for it to partly work for a day or 2.
Response from ConnecTen InternetSep 3, 2024
We sincerely apologize for the frustration this has caused. We understand how important reliable internet is, and it's not acceptable for your connection to be this unstable. We are actively working to improve service in all areas. Signal strength can fluctuate in some locations, but it typically stabilizes over time. In the meantime, our support team is here to help. Here's what we can do: We can troubleshoot the issue further and provide immediate solutions to get your connection working optimally. If a permanent fix requires additional efforts in your area, we will keep you informed of the progress. Please don't hesitate to contact our support team directly at [email protected]. We're committed to finding a long-term solution for you. Additionally, would you be open to us contacting you to discuss this further and see how we can improve your experience? Thank you for your patience and understanding.
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Deby B.
Aug 1, 2024
Very disappointed so far
I have only been able to get this to work ONCE in the last few months. When I called about the 2 broken antennas to give it a second chance, I was charged $10 for each. The antennas have been flimsy since the beginning and when I asked about a warranty or guarantee, she said "what's that"?
Response from ConnecTen InternetAug 2, 2024
We apologize for the inconvenience and frustration you've experienced. Your feedback is important to us, and we want to make things right. We understand that antenna durability is a concern, and we appreciate you bringing this to our attention. To resolve this, we're happy to replace the broken antennas at no cost. Additionally, we'll provide you with a warranty extension as a token of our apology. To expedite this process, please contact our customer support team at 737-710-1010 or [email protected]. They will assist you with the replacement and warranty extension. Thank you for your understanding. We value your business and hope to regain your trust.
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