SAP ConcurReviews of concur.com

This platform acts like corporate group travel is not a thing! How is there no way to manage an event? No guest policies? No reporting? Seriously, in 2025 how is there just no event tools present in this booking tool.

Its 2025 folks, how in the world is there no way to manage a corporate meeting? No guest travel? No reporting? Are we just accepting nothing here?

Why are businesses still hiring this third class software? can sap concur just hire good PMs to make it simple interface? why does it take an einstein level iq for me to know whether my flight has check in baggage or not?SAP concur people if u r reading this, why are you so incompetent?

This terrible software is the bane of my life. I don’t know what incompetent moron designs this stuff but they deserve to rot in the fiery pits of hell for creating such a dreadful piece of programming.

If I could give negative stars I would. No response after signing. Back end was horrendous. Support was worse. Go with Brex or Bill and save a lot of frustration time and money

They seem to have a monopoly on global business travel so I guess they don't really care. I find their customer service beyond appalling , their pricing high and their options limited. Why corporations are using them is beyond me.

If it could be zero stars it would be. This company is the ABSOLUTE WORST. I have never had a worse customer service experience in my life than working with this. Specifically Cole Graham, Tyler Nuquay, and Andrew Hops team, our company tried over and over to get clear communication and maximize our usage of Concur. Not only did they never do their due diligence when we had questions or needed certain components to move forward, and constantly were just trying to upsell us. DO NOT DO IT! They are NOT the leading expense platform anymore purely on their terrible technology and service along.

Unprofessional, hostile, rude, condescending, useless, they do not care, zero empathy, they don't bother reading your messages or even try to understand your concerns. Takes more of your time than it saves time. They never come up with a solution, only try to sell you an upgrade to something that doesn't work. You'll go around and around in circles with support team. You are being passed around like a hot potato. It took more than a year to implement and in the end we abandoned the project. An alternate supplier did it in a couple of days. The executive are a bunch of children and the project manager doesn't know what he's doing. Biggest shit show I've seen in my career.