ComplexReviews of complex.com

I've placed an order in beginning of May. Products should have been shipped within 8 weeks. Now almost 6 months have passed and there are still no information about further procedure. Only Information is that there are delays in production and the cards should be shipped "soon". Currently trying to cancel the order and process a refund to my bank account.

shit as hell... you order first and got nothing but all who orders later got the stuff

I wish that I could put zero stars. I ordered from this company and it’s been well over 10 days without them sending my items.

Terrible customer service. I have contacted them 4 times about a damaged record I received and every time they just apologize and say they will contact the seller and get back to me. If I purchased the product on your website, you are the seller as far as I am concerned, which means you should be providing a resolution to the issues. I would steer clear of this company.

I entered into a claims agreement regarding PCPs for cars, during this summer with Complex Law, which I cancelled within the 14 day cooling off period. Having sent emails to the company asking that they cancel the agreement and receiving no response, other than an automated message, I contacted the Customer Service line and referred to the 2 emails I had sent to cancel the agreement within the cooling off period. Having checked my details, I was informed my agreement would be cancelled and I received an email from Complex Law to confirm this. I received a email from Complex Law on 12 Sep 25 to inform me of other finance agreements I had entered into regarding vehicle purchases in years gone by that they were following up on regarding my claim? Next step back to Complex Law customer services on 15 Sep 25 to find out why the are following up on a claim that has been cancelled. I will update this review later.

I should've known that this company was going to be an issue. I placed an order back in April, only to realize I had not yet received my order until I came across their page on instagram in June. Went to pull up my order to track my package only to see that the tracking number still had not been created. I contacted the company and they apologize about the delay and tells me that they are going to ship my order out to me shortly. Its the end of August, and still no PACKAGE; I then go back to pull up my order and finally I see a tracking number, click on it and it says its been delivered in June in Florida!! Yall my shipping address says Burleson, TEXAS!! I contact the company and they tell me it was delivered! I add my order (with where it says to ship: Burleson) and also the tracking info to where it was delivered. They told me, basically it says it was delivered so now you need to take that up with the post office!! Why would yall send my package to Florida! I dont stay in Florida! NEVA AGAIN

I previously purchased 2 items from the first Murakami x Dodgers drop which were received so I didn't hesitate to order from the second drop which was released on 28th April 2025. I received a confirmation of the order on the same day but I am yet to receive the black Murakami x Dodgers Heritage Night hoodie despite several email exchanges where I would ask the whereabouts of my order and receive replies with various dates of forecasted order fulfilment. I have had to file a dispute with my credit card before the 120 day window of opportunity runs out which is what I expect Complex is hoping for by continuously extending the dispatch dates. If they were selling under the premise of a pre-order then they should have made that clear but they didn't. When you go to their IG page under the Murakami posts the comments are full of customers some of which are still waiting for orders from the first drop in March which is unacceptable. I will never order from this company again.

Terrible customer service. Feminine clogs had small subtext that they were in men’s sizing I didn’t see until after ordering. CS refused to cancel, change, or exchange order even though I contacted them seconds after it was placed and simply wanted the next size down. Had the nerve to ask me to rate their “assistance” after doing nothing.