CompleteCase Online Divorce Reviews | Read Customer Reviews of completecase.com

CompleteCase Online Divorce Reviews | Read Customer Reviews of completecase.com

CompleteCase Online Divorce reviews

634 approved reviews, newest moderated first

I P.
Dec 2, 2018
This company mostly helped me
It was easy for me. Maybe my case is basic? The entire thing took 1 week but the mailing was NOT “expedited”. I order that and asked for mailing. It came 2 days after what I paid for. I called and asked for my money back on the extra charge for this and after 15(!) minutes on the phone, I spoke with a manager who allowed it. This shipping thing was annoying, but they legitimately helped me. I am not a wealthy man and this part of it was a relief.
Response from CompleteCase Online DivorceDec 20, 2018
Hi I Peterson! Thank you for taking the time to share your experience with CompleteCase! We are sorry to learn that shipping was not as fast as you had hoped. I am happy though that we were able to resolve that delay to your satisfaction. Please let us know if you need anything further at this time! All the best to you! Melissa T., Accounts Manager
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Silvia C.
Nov 29, 2018
It helped to get the majority of the…
It helped to get the majority of the papers filled out. When I went to file right across from work I didn’t know you had to be local from your home address. Also, I was missing some forms and needed two copies of some of the documents which I wasn’t aware at all. I have trouble figuring out how and what goes to who and how it gets filed I had to have someone else look at them. Also, your spouse has to get served and you need to get those papers online through the court website.
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Lindsey T.
Nov 29, 2018
Excellent!
Excellent! Fast and great customer service!
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Jason S.
Nov 28, 2018
Easy to fill out and great customer…
Easy to fill out and great customer service!!
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Dillon B.
Nov 28, 2018
They didnt hardly do anything I asked…
They didnt hardly do anything I asked for my money back and didmt recieved anything my opinion do it yourself save a ton of money this place is a joke ......
Response from CompleteCase Online DivorceDec 20, 2018
Hi Dillon, in review of your account, I see that our support specialist Jaime has been in constant contact with you and that your case has started, moved forward and then any concerns were quickly addressed. I further show that the last recent communication you had with Jaime that you expressed that you were satisfied with our service and resolution. We are here if you should require any further assistance at this time. Best, Melissa T., Accounts Manager
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James E.
Nov 28, 2018
There should be just one representative…
There should be just one representative to handle each Case not all, because you have to explain all your issues repeatedly...
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Kennette
Nov 28, 2018
I signed up for services on 10/19
I signed up for services on 10/19. My first payment was drafted on 10/25/18. I never had access to any forms or online account information. I never could get in. Payments started coming out my account on days that were not assigned. All I got was an apology, there was a glitch in our system. When I asked for a refund. I was denied a refund. They stated it was over 30 day money back guarantee. I had to dispute the charged through my bank. This place is a rip off. I can say my Customer Service rep Jamie was amazing on the phone, she tried everything she could to get me my money back.
Response from CompleteCase Online DivorceDec 20, 2018
Hi Kennette - We have been trying to reach you without success. Your account was set up by you with Jaime D and payments were scheduled based on what met your needs. The product access is limited until the payment has been made in full. All refund requests are reviewed on an individual basis and because Jaime D is the representative you have been working with she is the one that has been trying to reach you to make sure that your needs have been met and all issues resolved. We are truly sorry if there was any frustration in the process and the payment schedule created. We are here to help and will continue to reach out through your account so that we can speak in person to ensure that we have addressed and / or resolved any concerns to your satisfaction. We look forward to speaking with you in person! Melissa T., Accounts Manager
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Justin C.
Nov 27, 2018
FIND ANOTHER COMPANY
My first experience with this company was difficult, between some life issues and communication problems with myself and this company I had a really bad experience. But, one of the higher up company representatives called me one day and totally changed my experiences. They really do care about their customers and try not to cause more stress during an already stressful situation.
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