CompleteCase Online DivorceReviews of completecase.com

I paid for the "Platinum service", which offered to serve my husband the paperwork and file everything for me. This would have been great if they fallowed through. The forms that were sent to my husband were incomplete. They were missing visitation schedule and child support paperwork. I spent hours on the phone with them, as they kept reassuring me they would resend them to him. They never did. He eventually signed them blindly because our case was being dismissed by the court. Their definition of serving the paperwork is mailing them USPS, with signature required. The courts do not accept this as proof of receipt. In fact someone else signed for the forms. That is not was a serving service is. Even if your divorce is agreeable , this company can not get it together. They refuse even a partial refund as "they started the process". I regret using their services.

I would not recommend using this company. I wanted to use 3 step but they no longer support Arkansas due to the courts being too picky on paperwork and they were losing too much money on returned paperwork so I came here despite the shaky reviews. When I put my information in but hadn’t made the purchase yet they called me wanting me to make the purchase over the phone, despite me saying I was uncomfortable giving my credit card number over the phone, seemed pretty desperate. Turns out I should have contacted my court system first because they don’t like any online service being used and they already had a simple system in place where you essentially just sign on the dotted line so I wasted $300 on Complete Case. Fine, I’ll accept that, my mistake even though they sure were happy to take my money to send me paperwork I am sure they knew wouldn’t work. Then I got a $19 subscription fee, apparently even after paying them $300 if you still need help with your paperwork or need to print anything off you have to pay them $19 PER MONTH or they lock you out of everything. This might be in the fine print somewhere but I sure never saw it, I reviewed all the emails they sent me and it is never mentioned. Seems super shady to me, they definitely don’t have the customer’s best interests in mind. They did however cancel the subscription and send me a refund moments after I called them, that’s the only reason I am giving them 2 stars instead of 1. I’m not saying this company is worthless but I would say be aware they are only out to make money, hopefully you can use them as they use you.

I actively started the process with them 5 months ago. The papers were sent to the WRONG court, and I had to call the court only to be told that the papers were incomplete, there was not enough money for court fees, and it was the wrong county. I eventually had to get the papers back from the court and start a refund request with complete case. DO NOT DO IT!!! This was nothing but a headache, and they did not even refund the full amount saying that the papers could still be filed in court.

These people took my money because my wife and I decided to work it out. Then quoted me some garbage hidden in the fine print about being over the first 30 days there will be no refund even though all I ever did on the site was fill in some forms. I never received a single thing from them, never spoke to an attorney, nothing. Not to mention the 19 dollar a month fee for doing absolutely nothing. Don't waste your time with these people.

Got the forms, filled them out and sent them back, then they called on the phone saying that if I didn't want to go to court, they would file it all if I gave them another few hundred dollars. Stupid me, I just gave it to them. Now months later I get a package in the mail with a hand written sticky note saying "these are your copies so you can finalize your case" . I went on and chatted with customer support, and all they could say was "there seems be another step required, read you filing instructions" I recommend getting a lawyer and just doing it that way.

They are a fraud. Every question you ask they want more money to have it answered! FRAUD STAY AWAY!!! They don’t file divorce. You need to do it yourself and pay more money.

They did not refund after my wife and I changed our mind. I never downloaded there forms.

Waiting weeks for them to correct the errors they made in calculating my child support. Mistakes won't be fixed unless you screen shot every line on every form and tell them what needs to be changed. They didn't have the most recent forms as promised and told me for a week they were updating them. Then after losing a week they told me they called the court and the court said you can use last year's forms. I hope that is true if I ever get updated forms that I can actually file.