ComodoReviews of comodo.com

Very bad support. If you would like to chat with a person in order to get support, just forget it! You will have to wait over 20min from answer to answer.

In spite of providing multiple verifiable official government records, they want a phone number validation from DNB! Why DNB? Why phone verification? Absolutely ridiculous! Avoid at all costs!

Used them for years without any problem. The first time I needed help with a problem and it's amazingly bad customer service! They revoke my certificate in error and then a woman based in their New Jersey office practically shouting down phone to tell me that it was all my fault.

Avoid at all costs. I used them a year ago and had a terrible experience, have used them again recently and it was even worse. Terrible, user-unfriendly and painfully slow validation process. You can have all the correct documentation in the world, but it seems writing it on a paper aeroplane and throwing it in the air would probably be more successful. Customer service even worse. Tried by e-mail and received poorly worded responses, tried by phone and spoke to the rudest agent I've probably ever spoken to (seriously, it was comical. Silence instead of a hello and a hang-up instead of a goodbye.) Can't repeat enough - use another provider for your SSL certificate if you want it within three weeks and without having to chase them up every step of the way.

Whereas Comodo handles the basics reasonably well, it is the most intrusive firewall I have ever used and the accompanying browsers are most unreliable. You get the sense that Comodo is more concerned with protecting others from you than you from others. The recommended "secure" dns servers will block fairly inocuous and established sites such as Blogspot and Music Stacks as 'Warez' sites. Music Stack is a record collectors site which I use for my work. Although Blogspot may contain some links to such sites, I am unaware of them and this seems a very heavy-handed approach. If you try to mark such sites as safe, the software will reject you. You cannot be trusted with your own activity. The 'secure' browsers that Comodo packages (basically hacked versions of Firefox and Chrome) are atrocious. The Chrome clone barely works at all, crashing within a day every time I reinstalled it. The Firefox clone insists on using every mb of processing power your computer has available regardless of what else you may be doing. It comes packaged with a utility called 'Geek Buddy' which seems suspiciously similar to a remote access tool. What it really is, of course, is an opportunity to nag you. While the core firewall protection seems pretty effective, it is still sometimes necessary to use Malwarebytes or some other tool to repair what Comodo has been unable to prevent. My first experience with this software was some years ago. What I liked about it then was that it was lightweight, unobtrusive and fairly silent. These are the very opposite of what it has become - another opportunity to police your internet activity on someone else's behalf.

This company is the worst I've seen. It's been a month now that we're waiting for the validation of our certificate. The communication via support tickets is useless, they keep asking the same information again and again, each time in a slightly different and unclear way and do not take into account the situation of a non-US company. We've given all the information that we could to prove our identity and it's never enough. If want to loose time, money and mental sanity Comodo is here to help.

Stay away from Comodo. We wait for the ssl certificaat for more than 2 weeks now. How difficult can it be? They have all company information they asked for. Ridiculous it takes such a long time now. Our domain host is providing this service and making use of the comodo services. I feel sorry for them comodo delivers such a poor performance.

Oooh my, where do I start... We purchased EV SSL Certificate from them and everything was fine when we needed to do the verification of the extended license. I agreed on a time when they can call me and verify, talked to them and got assured we will get the certificate next day. Two days after I reached out to the customer support to find our that our certificate was not validated :) no records of phone calls or anything. A bit annoying but I did the verification one more time. This time we did validate it and got it in couple of hours. Now you ask what is problem here? First the people they employ to do the verification can barely speak English, that is ridiculous for a company that size. 2nd if you need some support after that, DO NOT count on it. I have never seen so incompetent and lame customer services reps ever! I will not go in more details because just thinking about it makes me crazy! Overall I DO NOT recommend them. After the 1st year I will definitely go elsewhere. WHAT A SHAME!