Paul M.
Unwanted subscription added sneakily
I purchased an SSL in a hurry, obtained the certificate with no issues and all working OK. However, after downloading the invoice I noticed that they had stuck on a $4.99 SiteLock Scanner monthly subscription without my knowledge. It turns out that they add this on the page where you enter the billing information and if you don't see it (which I didn't) it gets added automatically. I contacted support immediately and they point blank refused to remove and refund this subscription. The cost is not high but adding products in this manner is in my view very bad practice. I don't mind being offered extra products but I should have to choose to add them, not the other way around. EDIT: After seeing my post the company finally relented and refunded the subscription money and so I have upgraded them to 3 stars. The SSL install was fine and works as it should.




