RetailMeNotReviews of community.retailmenot.com

Response from RetailMeNotOct 3, 2019

Thanks so much for your feedback Nathanael! We're happy to hear that you were able to successfully take advantage of our cash back program and save money on your purchases!

Response from RetailMeNotOct 3, 2019

Hi Chris! We're sorry if you had trouble using any of the offers posted on our site. While we do host sale alerts for merchants, we do have offer codes that you are able to use for your online shopping. As the sale alerts are notifications for sales that the merchant is hosting on their site, the details of those sales are determined by the merchant. If you have any specific merchants or offers that do not work for you, please contact us at [email protected] and we'd be happy to look further into those offers!

Response from RetailMeNotSep 6, 2019

Hi Barrie! We're so sorry that you have run into these issues in using the offers listed on our site. In looking at the offer "Free Shipping on orders $49+" and 'Free Shipping on orders $99+", these are sale alerts shared to us by Newark Electronics of a promotion that they are hosting on their page. What this means is, that promotion would automatically be applied on your order through their site. If you are not seeing that promotion applied to your purchase, then this could mean that they are not running the promotion at this time and did not inform us that the promotion has ended. We can also determine that the 20% off code listed on the page was shared to us by a community user. Users and community members post many of the offers listed on RetailMeNot and at times, a user might share a coupon that is incomplete or incorrect. We do everything we can to validate all content that comes in to make sure we have as many coupons available as possible so that we can help you save money when you shop! We absolutely appreciate your feedback to help keep our store pages clean and up to date. If you find any other offers that do not work for you, please click the 'Thumbs Down' button or leave a comment to let us and other users know about your experience. We monitor feedback like yours and will take necessary action if we notice any trends.

Response from RetailMeNotAug 1, 2019

Hi Ellis! We are sorry for any inconvenience that this has caused for you. You are correct, we do have an unsubscribe process and it can take up to 6 weeks for the mailings to stop as the advertisements are prepared in advance. If you continue to receive mailers at your address after 6 weeks, please reach out to us directly. We would be happy to look further into this and help you in resolving this matter.

Response from RetailMeNotJul 25, 2019

Hello! I am sorry you are having trouble with RetailMeNot. If you are having trouble deleting your account or unsubscribing from our emails or RetailMeNot Everyday, feel free to reach out to our Customer Care team! We would be happy to further assist you with this!

Response from RetailMeNotJul 22, 2019

Hello Ashley! We are sorry to hear about your experience. I understand this can be frustrating however, upon review of your interaction with our Customer Care team, your provided information in regards to how you complete your purchases is not optimal for receiving cash back rewards automatically. Our agent was correct, in that we no longer support the RetailMeNot app on iPads or other tablet devices, however you can still participate in cash back offers from the mobile web browser. You will still need to regularly clear your cash and cookies, and immediately complete your purchase in the merchant generated window. Visiting other sites will interfere with RetailMeNot receiving the purchase information and paying out your reward automatically. Majority of our users do receive rewards automatically and manual payouts are intended for one-off cases. With that being said, we would be happy to manually review purchases in the future after we see that you have been able to successfully participate in the cash back program. We do see that you have a recent offer in pending, which is great! We sincerely apologize for any inconvenience that this has caused, and encourage you to reach out to Customer Care if you have additional questions on how to use our offers.

Response from RetailMeNotJul 3, 2019

Hello! I am sorry to hear you had trouble redeeming your rewards. We would be happy to assist you with this. Please note we do respond to all emails we receive within 24 hours. If you did not receive a response, it is likely that we did not receive your message, or our response was sent to your spam or junk folder. I recommend reaching out to our Customer Care team through our live chat or submitting a direct contact form at help.retailmenot.com! We look forward to further assisting you with this matter!

Response from RetailMeNotJul 2, 2019

Hi Abbie! We are sorry to hear you are having trouble with our Genie browser extension. Unfortunately, it is not available on every merchant site. We would be happy to look further into whatever issue you may be having! Please email our Customer Care team directly at [email protected] and provide us the name of the retailer you are trying to use the extension on and we'd be happy to look further into this!