RetailMeNotReviews of community.retailmenot.com

They suddenly closed my account saying there was a violation of terms of service, but they never said what the violation actually was. I attempted to appeal but was just given another form letter saying that they wouldn't reconsider the decision. Luckily I didn't lose too much value, but it feels very much like a scam that they close accounts for no reason and keep the earned cash back. The CS agents I dealt with were "Johnathan" and "Leah".

I've used Retailmenot for a while and it's very hit and miss, I've had cashback pending for 7 months after they date it should have been paid and there isn't any way to inquire about what the status is. I have received cashback from them before so I'm giving them 2 stars. It appears they have an automated customer service agent and you can only inquire about missing cashback not cashback that has been pending for months after the expected payout date. I have two transactions which should for which I should have received cashback on 4/23/2025 and 07/11/2025 respectively. I would recommend that people avoid this cashback site as it is far less reliable than others especially the industry leaders Rakuten and TopCashBack. Below is the message on my account regarding a purchase I made on 3/9/2025. Hilton let us know you made a purchase. Your cash back reward of $18.62 will be available for withdrawal on 04/23/2025. Update, after posting this review and sending copies of receipts the Cashback was added my account. I'm not sure why they needed receipts as Hilton let them know about the purchase half a year ago. Retailmenot could review their data to identity Cashback that should be paid out. I added a star to the review because after jumping through some hoops I did get the money added to my account. However I won't be using their service in the future and wouldn't recommend it to anyone.

It's very good n help me save a bit of money!!!

I had a great experience using RetailMeNot's chat feature to contact customer service. It was easier than calling, the response was prompt, and my issue was resolved quickly. I highly recommend using RetailMeNot!

Professional attention

The Retailmenot customer service team is top notch! Always friendly communication and prompt attention to help requests!

Generous cashback and customer support response when needed. Thanks!

Unfortunately, too many offers are being rejected when they are valid. Paige has quickly been getting these offers approved for me.