CommonReviews of common.com

Comically inept. I was given a mailbox key to my neighbor’s mailbox when I moved in, and when I complained that I could not receive my mail they copied the same key to my neighbor’s mailbox and brought it to me five times over the course of two months. They don’t perform maintenance either. We have active red mold due to leaks that Common won’t fix. We also don’t have heat, as they upgraded the unit’s ancient baseboard heaters with incomprehensible thermostats that have left wires exposed and the heat system unusable. They also ignore your preferred method of payment, and saddle you with exorbitant credit card fees even when they have a checking account on file. This is a terrible company run by terrible people who should lose their licenses to rent property. Save yourself the hassle and look anywhere else.

The maintenance worker was helpful and showed me how to unclog the drain in the future per my request.

Quickly responded to any issues I had in a positive and efficient manner!

Ready to live in a moldy frat dorm? Welcome to Common! Where you pay upwards of $2200 a month to be immediately greeted by the smell of moldy air (the AC is moldy and every breath you take is noxious), your bathroom floor constantly has smears of you know what (no joke), your kitchen is unusuable due to the amount of sticky rotting chunks and smears of food in all corners of the pantry and old sticky utensils, your packages and mail are consistently stolen (with no help or responsibility from management), your couch and rugs are yellowing/brown from the dirt and use, your roommates hoard the toilet paper like a war because common does not supply it for weeks at a time, and your security deposits are stolen. On top of that, be ready for weird and inconsiderate roommates who will throw parties and bring random people home monday through sunday at any hour of the day or night. If you have ANY other option- and I do mean ANY- you are better off taking that. Do not fall for their traps- my experience was actually in one of the most expensive, “nicest” Commons (common Marcy) so I can’t imagine how the other commons are like. Do NOT trust the photos- you’ll be fooled by the edited, clean-looking common areas and big windows but trust me. I am saving you. I just moved out as my lease ended and they refuse to return part of my entire security deposit because of normal wear and tear- BEWARE OF COMMON!!! Do NOT make the same mistake I did!!

A lot of hidden fees that were not mentioned during the first virtual tour even though I explicitely inquired about them. After paying the reservation fee and learning that there was a "move-in fee", I was told that they would not accept my bank account statement although my funds were sufficient and that I could either pay the rent for the whole period upfront without actually ever having seen the place or alternatively pay a monthly fee to a third-party company. Eventually, I decided to step back from my reservation which made me loose my reservation fee. During the process, the company reached out to me via several different emails and about 5 different phone numbers exerting pressure to close the deal. All in all the customer account manager appeared to be very dishonest and the whole experience was unpleasant, intransparent, and frustrating.

Ann helped me so much with my move-in instruction. She made everything easy and guided me through the process smoothly.

My move in instructions were missing details that Ann quickly helped me with. She is super kind and professional!

Tyrell was upbeat and helpful. He quickly answered my questions and was professional and proficient at his job. He ensured I was able to quickly move into my place without hassle