CommonReviews of common.com

While there were some hiccups with the "digital-first" experience, the UX was fairly nice. I will not be elaborating on those hiccups in this review. I give 5 stars for the fantastic service Nicole provided today in helping me book a virtual tour. She offered to move the appointment forward, which was greatly appreciated. Her overall demeanor was welcoming and unfortunately the "digital-first" approach didn't offer a way to leave feedback so I decided to put it here hoping her supervisor or someone on her team sees this. DISCLAIMER -- I am in the process of renting and can not attest for the quality of life that living in a Common unit provides.

My goodness when it got bad it got really bad common allowed someone with a dog to live in one of the spaces because of an emotional support documentation well now the dog and pissed and shitted on other suitemates property people have stepped in dog poop. What does common do about it tell you to confront your roommate and they feel they shouldn’t get involved. Well as if I haven’t already done that among others who live with us. There also was a period when there was no cleaning for months.The weekly cleaning provides not so weekly went months without proper cleaning done and even after emails were sent out nothings changed until maybe 3 months in and it took a very large group effort. We were promised compensation for the allocated cost in rent for cleaning that was missed. For the record nothing was done prior to the break of no cleaning or after. Only after we wrote a group email saying that we wanted the cleaning fee deducted from our rent as there was no cleaning or notice of no cleaning was given during the occurrence. Even though they said they would settle something for the missed cleaning nothing was done. Whenever you have any issue while staying at commons you should expect to get a very stale email in return to them telling you about your concerns. Prepare to wait for a very dull message back from common telling you to read their suggested guidelines and figure out any issue you have on your own. I’ve had a roommate drinks bottle of liquor from my personal cabinet use my bathroom products and openly saying that to me I told common and they said they were sorry to hear that. They will do nothing to help you even if the person you live with is absolutely unstable and causing issue with a multitude of people. Lying leaving dishes in the sink and tissue in the bathroom floor and empty tissue rolls on the holder nasty hair brush on the bathroom sink hair spray and flat irons in common area. This mate verbally attacked me and other mates by yelling and swearing across the room or serial texting while insulting and demanding order. I even shared screenshots of it and common did nothing.

So the night before I moved in to the lanes I discovered this site h thelaneslicdotcom by current and former residents of the Lanes enumerating problems with the building and Common’s lack of response. It scared me but I hoped the complaints were overblown. It is true that the minute you walk into the building you are greeted by the stench of rotting garbage, it is true that common areas like the laundry room are filthy and that maintenance is at best lax. But my room was also not clean upon my move in, the air ducts were black, everything including my mattress was covered in grime— what I did not realize was the mattress was also infested. I am covered in bites that burn like hell and have spent 24 hours reaching out through Common’s “emergency” answering service and not one single person from Common’s management team has reached out expressing any concern. It’s disgusting, and I’m disgusted that I’m paying this kind of money to an absentee SLUM LORD. Do not rent here. Do not rent with Common. Edit: Hey whomever replied from Common. Were you actually told anything about just how horrific this experience was? You are lucky I didn’t post pictures of the bra and used condoms (NOT MINE) that were discovered amongst the piles of filth under my bed when you people finally sent someone in to address the issues, three weeks after move-in. Is that what you consider high standards of cleanliness? And reach out? Ha! Go ahead and tell me how? What a joke. You people hide from problems- there’s no way to reach anybody beyond your poorly trained service team —- god knows I tried. You even hide the numbers they call from. If you actually cared about the service you claim to provide you’d have already reached out to me instead of writing- simply for show- this utterly disingenuous, pitiful excuse of a reply. You have my number. I won’t hold my breath.

I placed a $600 hold May 1 on a unit in Seattle. It is now June 1, and I have yet to receive my lease or information on actually moving in after my application was approved May 25th for a May 27th move in. Rex with Common failed to make two phone appointments I scheduled. I have called the emergency line multiple times with concerns, as I have had to pay out of pocket for a hotel and extend it, due to the fact Common has failed to provide my lease. Their on boarding link errored out on May 25th(and still is erroring out), and Rex sent threatening emails saying that if the on boarding was not completed, the entire application would be canceled. I have asked for a resolution in a timely manner, only to be met with literally no response, and as a result have to go into further debt while stuck in limbo. I feel my rights have been violated, and I feel scammed out of $600, and I still need to secure housing. Common has compromised my physical safety as a result, for the hotels I can barely afford on my credit card in the area of Seattle are not safe, and I am still awaiting an update on my move-in for my unit, which was promised when my application was approved May 25th. If you are a single female, I would be careful, for I am not sure if I have been taken advantage of, and it feels like it. Common has caused me immense financial strain, been unprofessional and not responded to me, and they have compromised my financial security. They have yet to provide my lease or move-in date, and I am still stuck extending a hotel. 30 Days is absurd for an application for a micro apartment.

It was great living at common Clifton In D.C. their service is getting worse, not clifton building, only Common service. They provided weekly shared supplies as promised when i first signed the lease then now they significantly reduced both quality and quality of the products. Instead of weekly supplies, now they deliver monthly supplies. Paper towels and toilet papers are like from dollar tree store. They provided cheap laundry pods. They now supply worst liquid laundry detergent every three months, I feel like it’s just water and we ended up buying our tide laundry pods. They always deliver late. They didn’t deliver the supplies this month and no single word from them. I asked them to get reimbursement for the products we have to buy because they didn’t deliver it but they refused to give us money back and promised to deliver on time next month. REALLY!!!! I never trust them and won’t join them again. I been with JuneHomes and they provide similar service. bungalow is also good. If you don’t believe, check shared good section in membership agreement. They have right to refuse giving you shared supplies. BE CAREFUL!!! It is a trap in their membership agreement. Read it carefully before you decide to sign the lease.

I am in contact right now with my bank and trying to reverse the application fee that was paid to Common in lieu of the leasing team not calling me within the 24 hour period when my files was sent to them. Unfortunately, my bank has said that because it's a service fee, they were unable to do anything at their end to reverse the process. It would serve as a reminder for me in the future not to process application fees with any property management companies like Common, as they only care about their greed for keeping fees like 280.00 and a very strict window with processing financial documents and other information related to the prospective renter. I was pretty much lured into the convenience and peace of mind that Common was projecting into costumers and if anything, I would like to keep in mind that posting this message would serve as a warning to other people not to forego their rights once they tried to set up their application with Common.

Adrian was super helpful through the renewal process and responded quickly to any of my questions. He went above and beyond to assist and I really appreciated his work.

If I could give it 0 stars I would. Do yourselves a favor and do not use this service. They are completely unprofessional with their communication and follow up. I was promised to see an in person apartment with an agent from the service, and without my consent the appointment was canceled and by the time I walked all the way over to the agreed upon location, no one was there. I emailed five times and called four times, no response. When I did finally get a hold of an agent, who herself was nice, she told me that unfortunately one of the agents I originally booked a showing with promised in person tours that couldn’t happen. Hoping no one has to deal with the unprofessionalism that I did.