CommonWith a variety of private apartments, micro studios, and coliving apartments across the nation, Common makes city living better. Coliving at Common offers private furnished bedrooms in beautiful shared suites, competitive rates, free utilities, weekly cleaning, and more while eliminating the hassle of living in the city. That means you never have to worry about cleaning, moving furniture, splitting bills, or buying essentials like soap and toilet paper. You and your roommates share a well-maintained kitchen, a tastefully furnished living room, and hospitality-grade amenities. Now leasing in New York City, Jersey City, San Francisco, Seattle, Los Angeles, Fort Lauderdale, Philadelphia, Chicago, and Washington, DC.
Common (common.com) has 517 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Maria N.
They try their best! With any issue I have had, I have gotten a response within 2 days. Depending on how urgent they have been very on top of things! Sometimes it may be a bit longer than needed but they do stay in contact until the issue is resolved. They try to be as accommodating as possible which I’ve greatly appreciated.
Response from CommonAug 13, 2023
We appreciate your positive review, Maria! We'll let pass this along to our team to make their day!
Joxa T.
Horrible place, tenants make the worst noise at all hours, dogs bark at 2 am, packages are regularly stolen, bikes in the garage are stolen... and nightmare roommates pick fights all the time. It's a nightmare to live here!
Oscar
Overall met expectations. Common provides flexible lease terms and that has been a huge plus for my living situation the past couple years. Issues I've had got resolved. My most recent experience has been with Ariel who helped promptly.
Response from CommonAug 4, 2023
Hi Oscar, we are very happy that Ariel have provided you with such a positive experience!
Trevor C.
Ann and Jolene from the Member Support Specialist team were very responsive and helpful!
Response from CommonJul 16, 2023
We do appreciate your positive comments about Ann and Jolene, I'll make sure to pass it along to them. They'll be happy for sure.
Donna
This was the first time I needed emergency help - with a late night lock out of all things. The front desk clerk was super-helpful - even though it was well past his quitting time. And the phone specialist was very pleasant to work with.
DH
Whenever I call the emergency number, the Member Support Specialists are always, professional, polite, and understanding. Late this evening, I needed assistance with logging into the residential portal. Jayne was not only helpful, but she immediately solved my issue by sending me a link to access/enter the portal. I have to say that The Member Support Specialists are the best part of living at a Common residence. I really appreciate all of their support when I contact them at any time of night or day.
Response from CommonJul 16, 2023
Thank you for leaving this thoughtful review, DH! This comment will make Jayne's day!
El hadji T.
Jane was absolutely wonderful, she first called me to help me with my building access, I was not available to speak at that, I requested a call back at midnight after getting off from work, she called me again at that time to follow up and assisted me with my request, Jane is absolutely a customer service rock star!
Response from CommonJun 30, 2023
Hi El hadji! We appreciate your feedback, I'm excited to let Jayne know what you said because this will make her day.
G B.
Negative review of Common Matteson: they will be very nice till you sign the lease. The nightmare starts after that! Very slow with repairs and supplies. Absolutely unresponsive collection departments. Watch out, they will charge you all kind of fees for no reason. They claimed they did not receive our check and told us to cancel it and send money by wire. After they received the wire, they tried to cash the check that they told us to cancel and charged us fees because the check had been cancelled. The collection department told us that they would reverse the fees but never did … lies after lies … These guys have no integrity ! As soon as you write a negative review, they delete the entire post … shame on them!
