CommonReviews of common.com

Common offers somewhat affordable co-living apartments. What you save in rent you will pay 10x more in headaches! Any 5 star review you see is fake on this company. Management/Leasing prior to signing a lease is somewhat professional, afterwards you are ghosted and locked into your lease with zero service. Get ready to chase these people down for months at a time, empty promises and an endless cycle of them kicking the can down the road. DO NOT RENT WITH COMMON

The Brooklyn 1. There is no management or support on site to check you in, show you around or for inquiries 2. The heater does not work. Management responded about this after 3 days suggesting I talk to a neighbor about it. 3. On Fridays and Saturdays the noise from the pub/ bar below does not let you sleep till 3 - 4 am. 4. Food gets stolen in the shared kitchen and management does nothing about it. 5. Shower is excruciatingly tiny. You rub off other people's dirt on the wall and shower curtain. In addition, the shower head is designed small. 6. There are unfriendly pets in the building mostly unleashed and unattended in the shared kitchen, which makes it difficult to use when you need to. 7. You have to request for the mailbox key for your room which took them a day to drop mine. Deliveries are dumped unattended in the tiny lobby which means it can be picked up by other people. 8. The management will charge you a termination fee (which covers the inconvenience you are causing the house owner) if you decide you cannot put up with their services and crap box they call a building. 9. The building is nothing like its photos or virtual tour videos. 10. Almost everyone in the building is unhappy and wants to leave. I emailed their management team which includes Karlene Holloman, Brad Hargreaves, Hayeon Shim, Glenford Brown and Jessica Lazo but they seem to be the most irresponsible team ever that never responds or care. Rose Anne is the only support who followed up till my issue was resolved when my key fob will not allow me in the building. The day I moved out their very tiny elevator was out which they did nothing about it but instead threatened me with their lease and wanted me out by 12pm. I had to walk 5 stairs down to move my things. Do not rent this place for a long term or at all. There are better alternatives (bigger, convenient and with management on site) close by the building.

All the roommates I live with have had different problems with water leaking, communication, lease, maintenance, cleaning, deposit refund, mail collection, but I will only develop the main parts here. The team listens and is available only at the beginning, but from the moment the customer is acquired and paid the deposit it's entirely something else. Having to renew the lease, the price always increases and for no real reason other than the market price, when it's not justified at all when you know the market. The exchanges are all made via email, or the renewal team calls with a number where we cannot reach the person afterward, and then no longer respond by email for 10 days, even when it is urgent, and answer only what arranges them. Contracts are automatically signed in my name, cannot be downloaded or re-consulted after signature, or are on the wrong date. In short, an administrative disaster. This is without mentioning the basic services, which are no longer applicable now but which are still used as a selling point and elements (there are no more supplies as they say, and cleaning is no longer weekly but monthly, which is a problem in a house with a lot of roommates). I really like the house and the people I live with, but the services promised by the company are not respected and the organisation could have been really better.

Every time I ask for a copy of the most updated lease they send me one with roommates who have left 2 months ago. In my unit we have had atleast 4 new people move in and yet to receive an updated lease with these new suite mates.

member services is very responsive and helpful. Each request or concern is always addressed. Housekeeping services and supplies are totally awesome and appreciated. thank you to all the staff keep up the good work. Angelica ty

Do better Common. Don’t be so money oriented that you forget the core of a business is good customer service, honesty and integrity. I have nothing good to say about this organization honestly. I have advised anyone I care for to save their time.

If you’re not American, you will feel very discriminated with this organization. They put me through all the stress you can imagine, and even in the end I never got the chance to live in the apartment. Misinformation, negligence, bad customer service, miscommunication among themselves. Common has been a horrible experience, almost like they didn’t want me there.

Although the customer service communication methods can benefit from a few updates, Common definitely cares about tenants and goes the extra mile to resolve issues. Upon first moving into an apartment, I had a problem with a former roommate and needed an urgent transfer. Common made me feel completely supported every step of the way. Throughout the transfer process, I regularly called the support team for updates and next steps, and not only did they send me follow-up emails with summary notes about each call, but they also coordinated amongst themselves to provide me with new housing options with immediate move-in dates that fit my budget. One support specialist in particular, Blake, was especially helpful as he answered my calls immediately, stayed on the phone with me for long periods of time to get all information at once, and personally emailed me every day to ensure that my case was progressing. All in all, highly recommend Common as a landlord, especially for people moving to the big city for the first time.