CommonReviews of common.com

Melissa was great and very informative:)

Had an amazing experience touring with both Austen and Lucas. They were very helpful and super nice. I decided then and there that I wanted to apply and sign the lease. Thank you so much!

Amazing staff! I toured with Melissa and Juanisha. They both went above and beyond with informing me and answering all my questions promptly. Would highly recommend them both to anyone. Thank you both so much! Looking forward to moving in.

THE WORST RENTAL EXPERIENCE IN MY LIFE. PLEASE AVOID. Common Living in Jersey City, micro apartment is an option for short term living. It was meeting my needs. However, the difficult relationship with the property management company, Common Living, started right at the beginning, during the application process. There was no way to get information from Common on the status of my application. No reply to my requests. They give 24 hours to complete the check-in with full of bugs in their system. The address didn’t exist for their insurance. For the payment of my 1st month of rent and security deposit, their third party app was requesting my bank credentials, user name and password – can you believe! – to establish my account with them. Luckily or unluckily, I was able to process the payment manually, without providing my bank credentials. Then the HELL started. Trying to get in touch with someone is a NIGHTMARE. To summarize: 1. For my July payment, it took forever to get information on how to submit my rent payments. Never able to talk to anyone. No reply to my requests. The app on the portal was always prompting me for my bank credentials, which I refused to give. Finally, I got information for a bank account to send a wire transfer payment. It was not the right account! 2. For my September payment, I begged them to give the full information that I needed in order to process my wire transfer payment. Once again no reply, nothing. Therefore, I processed the payment to the first account. It took a month and a half to post my payment. 3. For my October payment, I finally got further information and I processed my payment to the account that I was instructed to use on 1 October. My payment is still not being acknowledged as of 4 November 2021. Once again, I have tried to get information on the status of my payment, raising service tickets on the portal. NOTHING. But the money is out from my bank account, lost it seems in the big black hole of Common Collections department. 4. A week ago, their bank confirmed to my bank that the money was received. A week later, I’m still waiting! 5. Going through that process was such a frustrating experience, demonstrating a complete LACK OF RESPECT for their tenants. 6. Their Help Centre is USELESS. Common as a property management company is completely DISORGANIZED and TECHNOCRATIC. Note that the owner of the building changed the property management company at the end of October, which a good indication of the low satisfaction level that they had with Common. What a difference it makes! The new company was able to resolve my October payment in 10 minutes this morning!

Common is horrible Edit: I can’t reply to Common’s reply so I’ll write here. I have spoken to so many members of your “team” and every rep is not at all helpful. I write at least 2 emails every week and have since I’ve lived at Common. I’m sick and tired of writing emails with nothing ever being done regarding mine and my roommates’ concerns.

Samantha, Thanks!!! Seriously thank you so much! I wish I can repay you for all your help. Seriously! Thanks for making this process very easy me. :) I just don’t know how many thanks I can give you but thank you sooooooo much for everything.

The best thing I can compare Common to is communism. Great in theory- disastrous in practice. If: you are dirt poor, don't mind getting your stuff stolen in the common area, can handle late and inconsistent replies to urgent emails, and love marble countertop kitchens with close proximity to a metro --- THIS is your place. If not, find a roommate and swallow the pill of choosing to live in one of the most expensive cities in the country. It's called adulting. And you wont find that here, because humans don't actually run this place, a faceless corporate agenda does; that has no customer service phone number, and no one behind the wheel. The website looks great, but swipe left.

Any place that promotes 5-star reviews on their site to then find so many 1-star reviews on Trustpilot is clearly not to be trusted. Checked in 10 days back, electronic locks don't work on the building so no access. And they're still 'working on it.' Told multiple times by multiple staff members they are working on it and I'd be phoned. Nada. Pool has been locked for 10 days as well (perhaps before then?) Management is clearly not managing. A case perhaps of buying too many properties with no clue/capacity to actually MANAGE. Will be withholding rent, as that's the only option it seems. Tho perhaps in COMMON'S ineptitude, they won't notice. DON'T lease with them. UPDATE: Pool still locked and closed, and it's half the back area - no updates, no communication to residents, but I'm sure it's still used in marketing, yes? Of late, mass leaking has washed out hallways. Old building, maybe not your problem - but even your replying Nov 12 from a review on Oct 19? Appreciate that you responded @ least, Cassi, tho with no real substance or recourse other than assured 'escalating' of concerns? Common has a ton of work to do. Suggest maybe you all not put reviews on your site until you figure how to do a better job @ CSR if not managing properties. Good luck.