CommonReviews of common.com

If I could give common zero stars I would. Common opened a new building in national city San Diego area. I reserved a room which they assured me if you reserve no one else can apply while they go over your application. It takes a week for them to review my stuff. Fast forward to the day I got my approval email, someone calls to say somebody else already signed a lease to the apartment I had on hold. Trying to get my hold deposit back ($300) has been a nightmare, as they don't ever reply or call you back. Stay away, very unprofessional.

My experience with the leasing agents at Linea by Common, located in Downtown Chicago has been a living nightmare. I applied for a rental unit at this property in late Sept 2021. I am a practicing RN, have been for 40 yrs. I have worked for Franciscan Health for the past 12 years. I did some travel nursing as well so I decided we, my daughter and I would share an apartment in the downtown area. I was notified by email that I was approved for the apartment of which I applied. Unfortunately I was scheduled to work the day of the tour. For this reason I sent my daughter to view it on my behalf. We share the same first name. She was shown the apartment, but was never asked for an ID. The apartment was fine and she was informed the lease had to be signed by midnight. She called me at work to inform me of this. Shortly after she was approached by Melissa, the lead leasing agent and her assistant. She was then informed that more documentation was required in order to verify my employment history and income. So I stopped working and spent my much needed break time, resubmitting documentation they should have already verified; Only for her to be told that the application was now being denied due to their inability to verify my work history and income. They called her a fraud and stated there was no recourse to this decision. The following day we attempted yet again to get clarification on this matter Only to be hung up or our have our calls purposely ignored. We did finally get someone in the executive accounts office who stated they were notifying an Account executive by the name of Geo and he would return our call. This did not happen. By Saturday 10/9 we were informed by the on-site leasing agent that our concerns would be escalated and we would here from the Corporate leasing division. But of course this never happened either. The treatment we’ve been shown is unacceptable. This is defamation of character at minimal. The fact that I have reached out multiple times via email to Commons’ Regional and Corporate leasing departments and have yet to receive an appropriate response saddens me. This was an error on their part and it should be acknowledged. It should also be communicated to those within this Corporation that may truly care about their reputation and see the importance of corrective actions. Sincerely, DeLinda Wakil- Robinson RN

Oooof… Where.To.Begin. This company leaves me wanting to throat punch mannequins—how about there?! I began drafting a review about a month before move-out as the living experience took a turn once Common Living acquired Starcity. What might have been couched as new building growing pains, fast proved to be corporate incompetence, tenant disregard by an outgoing team, and tenant negligence by an incoming one. Increasingly as residents began to interact, there seemed to be consistency between our poor experiences. And indeed, looking online one doesn’t read far before discovering a long, distinguished list of complaints and negative reviews—community after community, house after house, month after month. The feedback is constant. The experience is crap. Things don’t change—sales team notwithstanding! They are the lifeblood of this outfit, but all that glitters is not gold. What becomes clear in these reviews is how short-lived & single-minded their value is of you (the tenant) once you’ve signed. (Spoiler alert: None!) Common "Nightmare" is a veritable turn-key fail. Like so many other reviewers, I suffered the endless frustration of a feckless member support team, ineffectual communications, unkempt common spaces, lingering / never resolved loss-of-use issues, non-existent supplies, and an otherwise constant barrage of interruption / inconvenience to simple home life. (See further Trust Pilot, Yelp or Reddit. Better Business Bureau and sidebar of the New York Times likely to come!) Ostensibly, Common Living's online presence and concept-peddling is inviting…However, their self-aggrandizing “Member” concept is over-inflated and underdelivering. To be clear, my suite never received “essentials like soap and toilet paper”. The "well-maintained kitchen and tastefully furnished living room” leave much to be desired...and to the imagination: like how a plurality of suite-mates is to cook dinner at the same time with the same pan, no bowls, and a kitchen dance space seemingly modeled from Spirit Airlines. Fortunately, there were only two of us in the juggle-struggle—could not imagine a full house. Speaking of “house", "free utilities", "weekly cleaning" and "hassle free living”… From my experience again, I would edit to something truer the mark. Your private bedroom is more akin to living in a fish bowl given the numberless tours they’ll take through the space. Just imagine that for a minute in say, hoteling. You book a $200/night room only to have concierge running through a stream of the next night’s interested parties?! (Raging pandemic be damned, mind you.) To continue: no functional A/C must be the "free utilities" bit. And “weekly cleaning" is a negligible blink-and-you-missed-it effort as others have highlighted. Finally, the fact we couldn’t receive packages during our 3 month tenancy (a Covid-work-from-home tenancy, mind you), well—it was quite a “hassled" living, in fact. Finally to cap all, I also spent two weeks-plus laying daily chase for my delinquent security deposit—some six weeks after having vacated per terms. It took serving an official demand letter (requisite step in pursuit of Small Claims) in order to receive my security deposit. For a company so dogged in throwing the book at tenants to retrieve THEIR money or exercise the finer points of THEIR contract, well again— personal experience and past reviews all align: this accountability is a one-way street. (It’s also rather shameful and derelict to neglect timely tenant remittance in this economy and climate!) For quick reference, I’ll break down PROs / CONs of Alexandria–LA below, but if it’s not already sufficiently clear: my succinct advice would be to forego the Common Living snake-oil. There is nothing overly accommodating much less exceptional about this model. They are a feckless bunch, the whole lot of them...negligent, in-ept, unsympathetic, slothful and derelict in their tenant responsibility and issue-resolution. And, you will pay for this in every stretch of the word. • PROs: new bldg, garage parking, new appliances, firm bed, nice 360 roof-top • CONs: sm kitchen & poorly outfitted; limited storage; supplies never furnished nor replaced; housecleaning is negligible (8-10mins tops); common spaces in bldg never cleaned (e.g. roof top bbq & tables, hallways, stairwells, elevators, side/back entries…all filthy) • FLAGs unique to this residence: no mail package delivery, no buzz-in entry for door deliveries; no functional A/C in unit during our tenancy (and no loss-of-use consideration either); extremely loud neighbors (surrounded by fenced in German Shepherds, yapping pocket dogs, chickens, and neighbor consistently blasting music before 7am and after 1130 pm.

It’s been 2.5 months and they haven’t returned my deposit. They were terrible to communicate with the whole time I lived there as well so no surprises there.

Lived in Common Marcy for a year, brand new building. Awesome neighborhood. However Common management is nearly impossible to reach for anything important. A/C filter breaks and starts spraying moldy smelling water all over your things? Deal with it. Hot water broken? Deal with it. Washer and dryer definitely haven’t been serviced or cleaned since they were bought. They don’t work well and if you leave your clothes in them too long they will reek of mold. Tried to move into another common location, ALTA, to find out the building was located next door to 3 homeless shelters and nicknamed death alley for the heroine epidemic on that very street, found this out THE SAME DAY I was being pressured into signing my lease.

I have NEVER had such a terrible, anxiety ridden experience with any other rental that I have had. INCAPABLE customer service team that have proved to be unhelpful time and time again. I moved out almost 50 days ago from my oakland apartment, and was supposed to get my security deposit within 21 days of moving out (this info was emailed to me) and this is consistent with CA LAW! I have been trying for weeks now to get in touch with someone who can tell me why i haven't received the deposit or an itemized breakdown. I was told that the billing team would reach out to me two weeks ago and NOTHING HAS HAPPENED. I have sent about 5 emails in the past 5 days. I have been calling their number and the team on the other side apparently is not equipped to help in anyway and i just keep getting told that someone will reach out to me. I have even reached out to them on instagram with the same old answer that someone will reach out to me. Someone emailed me today and told me it would take 14 to 60 days! WHAT!? This is totally different from the info i was given earlier and in CA it is ILLEGAL to take more than 30 days. I am preparing documentation to take this terrible company to a small claims court. They are unlawfully holding a ridiculous deposit of $3000! Will update this review later.

Terrible customer service. Dis-organized company. I set up appointments for viewing. Automated confirmation system sends false schedule times. Customer service people don't show up for appointments, or show up late. In addition to that with tons of excuses. How is no-one responsible for not showing up.

I reserved a room, paid for it, signed a lease, and was on my way to the building on my moving day (today). As access codes were not given to me, I kept calling and texting the leasing person I was dealing with and was getting sporadic answers here and there. I was now on site, sitting outside the building with 4 pieces of luggage without having the login info/code to access the building for about an hour or so, all while needing to connect to my job and work… To actually find out that the room I reserved is not available and is still being occupied by someone else. A much smaller room was offered after I insisted on the phone and texts. However, I requested a tour before making my decision as I have insisted on the size during the touring and in all my exchanges because I am claustrophobic and can’t be in a tiny room. Again, my calls and texts were ignored and the one answer I got was vague and did not confirm any tour. Now, 3 hours into waiting and calling the emergency line operators. I was constantly being told that someone from the leasing office will get back to me as they had found an alternative or a different room. Mind you, I moved from France 3 days ago and was in a hotel that I checked out from with nowhere to go. While waiting, I had plenty of time to talk to all the tenants that were in and out of the building and they all complained about the shady practices of management and how unresponsive and awful they were (25 days without AC, increase in rent without notice, unattended maintenance requests, etc.) After waiting 5 hours, I booked a last minute expensive hotel, jumped back in an Uber to head back to the hotel I was in before and emailed Common management to refund me and to tell them that I have never seen such unprofessional way of conducting business and such awful and poor customer service. They replied within 2 minutes and offered an alternative room, access codes, and all details by email. Anyway, long story short. I will sue this company if they don’t refund me and I advise anyone considering them not to move forward. This is a horrible company.