Comfort MedicalReviews of comfortmedical.com

I received my package opened and resealed

It took forever to get my product to the point I ordered some off Amazon but the company sent samples too. My delivery date was supposed to be a Friday and I got my supplies on Monday.

My order was not sent to my doctor for his approval on time. I had to call again to ask customer service agent to re-send it to my doctor.

My experience on Oct. 9 was very good. My experience on August 24 was bad. When I set up the account on August 24 there was no followup until October 9.

Was suppose to get 2 powders and only recieved one. Not sure of exact date I got my order.

My first order got lost, they sent out another shipment to be delivered the next day. It took 2 more days, I ordered barrier spray which I was suppose to get the next day as well, as it wasn’t in my order.I had to call twice to update my address, the spray was 2 days late, this has been a really bad experience for the first time with you guys, and praying it doesn’t happen again. My stomach and stoma were infected and skin was cracking about 2.5 inches as they knew I only had a few bags, but really needed barrier wipes/ spray. The wipes are always too dry so I have to squeeze 3-4 each change. It doesn’t work. I hope next time is like all my other orders have been!

I have had some difficulty receiving my fathers colostomy supplies in a timely manner. His insurance did change so that was one issue but not enough follow through with what they needed from his PCP to complete order. I had to call several times to move process along. If I had not called Comfort Medical staff for follow up we would still be waiting. It took 3 weeks to get supplies in and he was out!

This review is after placing and receiving my sons 1st order. Customer service representatives are delightful, helpful and warm. I gave a 3 for the review due to communication. A few days after placing the order for ostomy supplies and all authorizations and doctors signatures were obtained I called to check on the order to find out it would ship out on a Monday. When I didn't receive it by that Thursday, I called and was informed the order didn't ship because gauze needed further authorization. Once I advised the representative to take the gauze off my order the supplies were at my door in 24 hours. If I didn't call to follow up because my son was running extremely low on ostomy supplies who knows when the supplies would have arrived and all because gauze needed to be authorized. My former supplier would email during each step of the process so if there were issues you knew to call immediately to move the process along. Overall satisfied with products sent.