Comfort MedicalReviews of comfortmedical.com

I have had problems getting the catheter that I use, I think they have been out of stock. When this happens there is no real communication and this causes stress for me. In addition you provided an alternative and increased the quantity to three months. This alternative was very difficult for me to use and I believe caused my normal UTI to escape infecting my penis. When I returned the catheters and received my normal kind the packing slip was incorrect. it showed way more catheters than I received. I called and was told that it would be corrected, but no additional catheters have arrived nor any communications either. I have difficulty talking so I do better with email, this is ineffective as you just call me telling me to call you. I would like better communications especially when delays are happening and through email if possible. I need to check again on the missing catheters as I am concerned that insurance issue will happen. As you are aware being without catheters would be very bad so these issues need to be improved. Thanks Barry Alexander They They contacted me and have provided more of the correct catheter and I have email communication. Thanks

Supplies delayed, had to call to remind you to send them. Got an email the day after my order: " Dear TYLER, We are writing to inform you that your supplies are delayed. We are doing our best to minimize the delay so that you don’t have to worry about running out." I figured you all would actually be "with the program" to get those sent out as soon as they were available. I went on vacation a few days later, and had to bring some older expired supplies with me and reuse catheters while on my trip. When I got home from my trip, my supplies still had not been delivered (this was about 10 days later), and I had to call and remind you to do it.

Your people were very helpful and professional, they made it very easy to order supplies. When you're living with a urostomy it's bad enough, so you don't want making it a problem ordering supplies, you people make ot very easy.

Because I no longer speak to a human, I selected to reorder the same order as last month. I forgot I had ordered other items in that order. When I said just copy last month I received items I did not need. I have been punished by Medicare because they don't think I need what I order (after about 9 yrs.). It costs me hundreds out of pocket monthly. I suspect they will now tell me I am overspending again. I know why you get rid of human contact but I must remind you that your customers do sometimes need a real live person.

I received an order that I did not request. They revealed doctor info that I did not give them, so where did they get the info?

The catheters I received were not the ones I ordered or the quatity required for an order.

The catheter kits sent to me, I'm unable to use these. I've called you guys to send the simple individual 6 inch disposable 14 French with no sterile kit

I don't know why but I only received 2 boxes out of the normal order of six. Please advise.