Comfort MedicalReviews of comfortmedical.com

Sent wrong ones after 2 weeks without

I put two stars because Comfort Medical did not get my order correct. It was missing an item all together. I haven't had a chance to call to get it corrected because of the holiday weekend. I'm pretty disappointed, this is my second attempt to use an online supplier without great success.

Their Cath kits don't work right.

Product great, delivery of product great. However, for first timers, an easy to follow instruction pamphlet would help.

For the first time I responded to an email asking if I was ready to reorder. I responded yes. I had heard nothing in 3 days so I called to see where the order was. The person I spoke to said the order was scheduled to go out the following Tuesday a full week after I ordered. This was starting to get critical. I still had not heard anything after June 7th when it was to be shipped. I called on the 9th. The person said it was to have shipped on the 7th but hadn't. It was overnighted and I finally received the order the 10th. I will never order this way again. I will only speak to a representative.

Truly Comfort!!!! Is the term I use to describe my review. Never have I encountered such a helpful and accommodating company especially over the phone service. I highly recommend this company!!! They are so kind and patient answering so many questions to put your mind at ease at a very stressful time in my life. Especially when it pertains to one’s health issue. I feel very fortunate to be connected with these kind people. And most of all!!!!! I didn’t have to talk to someone in the Philippines!!!!!! Or any other foreign language speaking person Or HOLD for someone to assist me. I would love to know where they get their employees!!!!!! Every company should enquire about this Company’s Human Resiurces‼️‼️‼️‼️‼️👍👍👍👍👍👍❤️❤️❤️

First contact was on March 31. It took over two weeks and two phone calls to finally get my prescription sent.

I was expecting to receive intermittent male catheters with the sliding sleeve device that prevents touching the catheter. No sleeve on these. Moreover, both shipments were mis-addressed, lacking my apartment number, even though I called you after the first order was delayed to ensure you had the correct address (you did). Somewhere, my account address information was truncated between ordering and shipping. The first box (170 catheters), already two days late due to addressing errors, arrived soaking wet, as though UPS had carried in through a storm and dropped it in a puddle. Even the interior boxes were saturated. This may be UPS's problem, but I would think sterile medical supplies would be properly waterproofed within the shipping box. Just put all the boxes in a plastic bag before packing in the cardboard carton. Finally, your very courteous and helpful ordering representative (Yvonne) took great pains to ask me to be sure to mail the card enclosed in the shipment, documenting that I had ordered the supplies (the prescription was sent directly from my doctor). No such card was included with the shipment. I will not be-reordering.