Comfort MedicalReviews of comfortmedical.com

I have not received my order Says delivered 9/1 but not so

No service Tell you anything

At no time during 6 separate tries was I able to speak to a customer service rep. On hold an average of 11 minutes per session. I need to speak to a real person, as our shipping address changes constantly. You really need to fix this, as I am currently looking online for another supplier. Price is not the issue, customer service is.

I can't even begin to add up the minutes I have been on hold with this company just trying to get the order started!!! There was a delay with the doctor office not sending the Rx for the supplies. It was rec'd finally on 9/1 and now today is 9/5. I finally got through to someone today that tells me it will finally ship. Also indicated that I would receive an email when it does ship.......no email as of yet. So, I'm on the forever hold to make sure it is in fact being shipped. This is a life changing scene we are in now and this process of trying to get these supplies is very discouraging. It appears I am not the only one.

Over one MONTH to secure supplies, causing me to literally run out! Failure to follow up with drs office to secure prescription, instead they put me in the middle. Multiple inquiries and phone holds over one month to as ascertain order status. Etc, etc.

I have been using comfor medical for over 2 years now. In the beginning there was great customer service. 3 months I got my ileostomy supplies after to get my insurance to approve the order. I have been waiting now for my order and I was called Sunday and asked to reverify my insurance. I advised the lady it was the same insurance that it was 3 months when it was approved and the 3 months before that. As of 08/29/2023. Still no reorder or supplies being shipped. I guess I may need to explore other sources for my supplies. Very disappointed. They have great supplies. Just cannot get then when I need them

Initially, back in April of this year, I believe, I was told that my doctor had not faxed back a prescription for my supplies. My doctor insisted that she did send the prescription back. It went back and forth like that for a few days and then it finally got rectified and I got my supplies finally. But I had to receive some emergency supplies first. Then it happened again 3 months later in July of this year. Only this time I had to wait for about 11 days before the situation got fixed (By "fixed" I mean I had to email in the prescription MYSELF) and I finally got my supplies. Again I had to resort to emergency supplies. If this happens yet again in October I will be looking into a new supplier. After all, this is OSTOMY supplies. It is VERY important as I'm sure you probably know being an ostomy supplier. I experienced a tremendous amount of stress over this and my stomach stayed very upset. So I hope this will not happen again in the future. I've been with Comfort Medical for many years but I will make necessary changes if I have to.

My father was getting supplies from Comfort Medical and had no issues with billing. He passed away last year and I notified Comfort Medical and they told me that they would close his account. I had to contact them four times because they repeatedly sent bills and tried to bill his insurance, yet they were, again, paid for services. I finally spoke to one person and she apologized and said she saw the calls from me and offered her condolences, saw that nothing was owed and said she would close the account. Just received another bill from Comfort Medical. It appears that they are trying to get money from a dead man. This was upsetting enough after he passed, and it's still upsetting. There is nothing owed to Comfort Medical and they won't stop sending bills to the house. Make sure you all check your insurance invoices as I think they might be A LOT sneaky. They will not get another penny. They haven't sent any supplies and they are all paid up. I'd like to say more, but this will most likely not be posted if I say want I really want to say.