Shirley B.
Did nat get what we wanted.s
Did nat get what we wanted.
Response from Comfort MedicalOct 4, 2022
We are sorry to hear this. Please call 1-800-223-4738, so we can investigate further.

Your best choice in ostomy and continence supplies. Free home delivery. Worry-free Process. Superior customer service. Call 1-800-223-4738 or visit www.comfortmedical.com
Comfort Medical (comfortmedical.com) has 5,088 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 164 reviews with 2 stars · Clear filters
Shirley B.
Did nat get what we wanted.
Response from Comfort MedicalOct 4, 2022
We are sorry to hear this. Please call 1-800-223-4738, so we can investigate further.
customerCharles
Never received e mail they had been shipped. Never received tracking # never received word they had been delivered. Requested delivery to home delivered to club house
Response from Comfort MedicalOct 4, 2022
We are sorry to hear this. Please call 1-800-223-4738, so we can investigate further.
customer
It was easy to set up my account and order supplies. People I interacted with on the phone were helpful and polite.
Charles L.
Got the wrong catharters
Johnnycakes
Screwed up my first order. They didn't call me before they shipped it.
Response from Comfort MedicalAug 24, 2022
We appreciate giving Comfort Medical the opportunity to rectify the situation and provide the level of service we are committed to do.
Customer
Brand new Ostomy customer. My order got lost and took over a week to arrive. I felt like no one really cared that I was without a colostomy. I spoke with numerous people, pretty much felt like the vibe from the staff. Extremely disappointed, hope it gets better. If not there’s always other companies.
Response from Comfort MedicalAug 24, 2022
We appreciate giving Comfort Medical the opportunity to rectify the situation and provide the level of service we are committed to do.
customer
No confirmations on orders. Have to call to get confirmation. Can’t log in the app. Doesn’t recognize me. Talk on phone 3 times about this and told I would get a call back on this problem. I never received a call back. Seems to be a hassle every time I order.
Response from Comfort MedicalAug 5, 2022
Thank you for the feedback. This important step allows us to work on continuously improve our patients experience.
Susan M.
I used the link in their email to order online, but the website was down. I then used the phone number in the email to try to place my order, but it was trying to sell me a health alert bracelet. I then clicked on the link to order the same things I ordered last time, even though I actually needed additional products. When I didn't hear from them in a week I found their correct # in Providers Handbook and was told the order was being approved by insurance co. so couldn't change. It arrived a couple weeks later.
Response from Comfort MedicalJul 11, 2022
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.