Comfort MedicalReviews of comfortmedical.com

I have tried numerous times to contact someone to update insurance information and update order details. No one has contacted me but you have started sending me invoices for product that has been covered previously.

Your company entered my insurance info incorrectly, delaying my order processing & delivery. After weeks & many calls, I finally received a partial delivery. I was down to 1 colostomy bag & no one would step up to take ownership of my account & fix the error. I still have not heard back from anyone letting me know that my account has been corrected on your end. Your company has made their terrible experience of having a colostomy even more stressful. Anyone want to step in & help? We’ve asked this to be escalated many times.

Impossible to communicate with. I’ve been on hold for as long as 30 minutes before hanging up and this has happened numerous times in the last eight months, and the same recorded message saying the phone system is being upgraded is a joke.

“We’ll call you back within 24 hours” is not good customer service

Delivered to the wrong house. The gentleman was nice enough to bring it to my house. This is the second time this has happened. Thank you.

I tried for 3 weeks to order and I called multiple times and was told by the person answering the phone, said they were just gathering information and someone would call me back. I never received a call back or and email from your company, and my husband almost ran out of supplies for changing his Ileostomy bag. I have even reached out to Coloplast to see if they have another supply company for their products so I can have a better experience getting supplies in a timely manners.

I ordered my supplies a few weeks ago. I have called and called to make sure they are on the way. NOTHING. When I call to let them know I am in urgent need the customer service is rude and short saying will call you back and nothing. I cannot reuse ostomy supplies. I have never had an issue with this company until recent.

I placed my order on 8/31/2023, it is not arriving until today between 10:50 and 12:30, according to FEDEX. My catheter is scheduled to be changed today at 10:30.