Comfort MedicalReviews of comfortmedical.com

The quality has severely gone down for this company to the point where I'm searching for a different company to switch orders to. Hard to reach someone to talk to, they will just take your number down, and it takes DAYS for a callback just to order. They are so disorganized they can't even find my account. No one is able to answer any questions. Just save your time and go find a different company.

I loved comfort medical, they were prompt with getting my supplies to me. However, my last call for a reorder was not received, and when i called to ask about it they didn't know why at first, and then told me they are no longer in network with my insurance. I then had 1 week worth of supplies left. I wish they would have let me know sooner, now I'm 2mo's into this process of trying to find a new vendor to ship my supplies. I don't think they understand that having catheters is a life or death matter, if you reuse them you can get a uti that could be deadly. please care about your patients a little more, this shouldn't be "just a job" to you.

Every month there is an issue. And I get an email saying that my daughter's order is delayed and I have to call and find out what is going on for them to tell me every single time that there is an issue with the order when it's the same order nothing has changed. I ask to talk to a Manger and get voice mail and instead of calling me back they just send my daughter's order out without telling me what the actual issue is . This month they changed supplies on me and I have called 2 different times and was supposed to get a call back for a week now and nothing and still don't have the right supplies.

I use one cath.per week. You sent me 90 I called no response. help

Product did not arrive timely and didn’t get all product to properly care for my stoma.

Valued to cancel further need for catheters : no response from Vomgirt Terrible customer service!!!

I don't know who the delivery was made by, but they totally disregarded the sign on the door requesting it be left on the back door because of porch pirates. The box was right under the sign as if they couldn't read. We got lucky this time! Please use FedEx again, they always put the boxes at the back door with a smile.

terrible service no one ever returns my calls and there has been multiple billing issues.