Comfort MedicalReviews of comfortmedical.com

Supplies were not shipped. Finally got a hold of a person who said there was no reason they should not have been shipped and would send them out the next day. When I did not receive them the next day, I called back. The person lied and said there was a problem with the insurance. I had ordered 3 weeks ahead of needing supplies. I was on my last wafer and was trying to keep it on with any tape in the house. Ended up with skin breakdown. Not sure of the exact date, but it was in October.

Inaccurate orders, zero help received when called into the help line, broken promises for call-backs, and bottom line - no catheters. When I run out of catheters, Comfort Medical doesn't seem to care.

Called Monday. Left callback info. Told rep would call back in 24 hours. 24 hours later, no call back. Called Tuesday. Pressed rep (who wanted to do another call back). Transferred to another rep. Finally able to place order. Thursday received shipment email. Hope supplies are delivered today. By the way, no rep ever called back. It's been like this most of 2023. Infuriating to work with Comfort Medical. Update: Received a text that package was undeliverable. Needed address verification. Completed same. Next page, pay 30 cents for redelivery. I exited that page. Saw a chat box so I enlisted help. It's an unhelpful bot. Requested agent. Spent an hour texting with several agents. Never got the answers to my questions. Received an email-package delivered; left in lobby. Whew!

several phone calls made with no response. incompetent individuals answering calls. Needs not met.

I have been a customer for more than 10 years. Comfort Medical used to be efficient, and easy to deal with. but that is no longer the case! it is extremely difficult to make contact with an actual person! There is always an excuse. "all reps are" " undergoing system upgrade" etc I am on hold for long periods of time, then get cut off. "We will return your call within 24 hours. They never do!

On their website they say “Never again run out of catheter or ostomy supplies”. They also say “worry-free process” and “superior customer service.” They lie. I live in a rural area, ordered my items in sufficient time in advance. When it did not arrive as expected, i called 3-4 times. (Seldom got a live person, only recordings.) Was assured it was on the way, it had been shipped. Was told on one occasion that it would arrive “that day.” It did not! Once i was totally out of supplies, i drove 2 hours to the nearest medical supply to pick up supplies (costing me over $350 out of pocket). Comfort suggests the delay was due to me being in a rural area. Bunk. With my business i receive many packages/shipments. Seldom a problem. It is clearly evident to me that they are not trustworthy. I had called them multiple times, leaving messages. If they returned the call, it was often a delayed call. On the front end they were faxing “my doctor” permission for the script - the problem being they were sending that to a doctor I have never heard of in a different State. (If they attempted to call me, they never left a voice mail - which I would have happily returned.) Multiple fumbles on their part - i would not trust them! There are many good medical supply options out there. Comfort is not one i would trust!

Very difficult company to deal with in so many ways. Phone service is ridiculous , I have waited as long as 45 minutes on hold, only to be disconnected. I’ve left messages several times that were never returned. When I could reach somebody, they were often ill informed and not very nice. I was working with the Peristeen division, and the approval process was lengthy, some of which may have been an insurance issue. Nevertheless, nobody at Comfort was ever friendly or helpful, never followed up and I had to beg and scream to get anybody’s attention. Working with Comfort Medical is one of the worst experiences in the healthcare system that I have had in 20 years. You really ought to make some changes.

They wont pick up the phone , three days now trying to reorder supplies