Comfort MedicalReviews of comfortmedical.com

After arguing with the representative regarding this being my second inquiry in getting established as a customer this time with updated insurance information I finally got through to her and she found my account and informed me that the prior rep who wasted over an hour of my time had apparently not completed things correctly. I haven’t heard a word since I just want my supplies and have chosen your company to give my business too please work it out.

As a new ostomate I am new to ordering my supplies. Kerene, my operator, was helpful and patient as she helped me figure out the process. I am giving four stars because although the initial phone call went very well, I have not received my supplies yet, and so I am unable to comment on timeliness or correctness of orders

Quality of products, speed in delivery, and customer service are excellent. Billing is awful! I can't tell what is happening, but there is evidently a problem between the billing department and insurance companies. I would give Customer Service an A+. I would give billing a D-. Also next to impossible to ever speak with anyone in the billing department. Tom Jones Windsor, CO

catheters are over lubricated

very quick delivering product I needed

The shipment was suppose to come with a gel for the catheters, but it did not.

Great customer service, very friendly and helpful. Good products that are easy to use.Only negative was I would have liked to be warned that Ostomy supplies are very hard to find locally, so order things even if you are not sure you need.

My experience with Comfort was great, had no problem.