Comfort MedicalReviews of comfortmedical.com

GROSSLY MISREPRESENTED BILLING. Failed to ensure that they arranged all required document submissions to my BCBSM insurance for me to receive the 80% coverage for the equipment (which I DID verify that BCBCM would give me by phone contact prior to ordering). Comfort Medical claimed that all they required was a signed and returned faxed document from the doctor for me to have my full agreed coverage. Only AFTER Comfort Medical already mailed my order and already billed BCBSM did I find out that the doctor had to supply "clinical notes" in addition to the signed faxed form, for BCBSM to provide that 80% coverage. I am left hanging wondering whether I will even get the coverage. The equipment order is already shipped under totally misrepresented circumstances, which may also be partially the fault of BCBSM, but I am left holding the bag. Do not trust that statement at the web page "these guys are the pros." Comfort Medical has no business mailing you the order until they verify that you are getting the amount of coverage you were represented as getting (which they did not). Comfort Medical just wants your money.

took over 2 months to get order

I was surprised to receive an invoice form Comfort Medical the end of June. My husband had 3 emergency surgeries and ended up with an Ileostomy. After struggling to find supplies that worked I stumbled upon Comfort Medical on line. I explained my issues and the person on the phone was helpful and said they would bill the insurance company and send supplies right away. (We had not been billed for supplies when my husband had visiting nursing as the insurance paid it all.) I called to question the bill and explain that my husband is going to have a reconnective surgery and would no longer need supplies. I asked if I could return unopened supplies I was told they do not accept them after 30 days and they suggested I donate them. Seriously? We did not even get a bill for 90 days. Their representative took it upon themselves to make up my order for 90 days and billed my insurance company. They said they would “take care of everything”. I have a 21 boxes of stuff that he never used. Does someone really use 10 bottles of powder in 90 days? Beware their shady practices. We are at our most vulnerable trying to figure out how to take care of his medical issues and I feel we were taken advantage of. Now they want me to pay over $400 for the extra supplies so I can “donate” them. Also…the invoice does not show a per cost for each item. I have no way of knowing how much they are actually charging.

sending the wron g cath I want coloplast 614 Scott in Minneapolis is aware of my issue. He is with coloplast office in Minneapolis Ronald Berg 612-747-2073

A woman from Comfort Medical had called me over a year ago asking if I needed any supplies. I told her I use a different company and she said that Comfort had become a part of that Company. I did place an order with them. I later called my usual supplier and the subject came up of another supplier claiming to be sending out supplies on their behalf. I have been on the alert and never contacted Comfort Medical since then. I've never forgotten this incident, I was shocked when I received a bill from them today in the mail. Upon inspection the bill is for 2 separate charges, one from almost 1 year ago, the other for 1 1/2 years ago. I'm a C-4 quad, this will not be easy for me to 1st, know if I ever did order and receive the order and 2nd, find out if I ever paid for these orders. 1 and 1 1/2 years later, SNAP!

Waited 2 years to bill me was not happy at all!

Who is Comfort Medical what do you do for me you keep sending me questionnaires who are you would you let me know please

They call but never leave a message I have to check my phone daily to see who called and they don't listen when I say I will call them when I want to order