Comfort MedicalReviews of comfortmedical.com

I received my order but never heard back from a representative after I first joined. I did not know if my insurance covered my items (I have 3 insurances). No feedback made me contact another company (Liberty medical) to hope a human would send me an email and keep me informed. Very, very poor customer service in not staying in contact with a new customer. That's why I left the company that "Serviced " my urostromy needs since 2011. I gave them 8 good years. Won't do that again. I want automatic reorders whenever my insurance will cover it? Quarterly or whenever I am eligible. I done wish to chase a company to provide me service. My Urostromy needs are for my lifetime. Thank you, Gary Maitland

I had a bad experience. On the phone Comfort Medical said they didn't carry the catheters I use but would send a three weeks supply of a catheter for me to try. Instead they sent 600 catheters! I called them to say I didn't like that they were not straight forward with me. I asked to return the catheters. At first they said they couldn't take them back because they were opened. Luckily I hadn't opened them. They sent their carrier to come and get them. For THREE YEARS after this they kept trying to get me to fill out a form so they could get money from Medicare. Luckily I had a receipt showing they had been returned. I feel this is not an honest company to deal with.

I called my insurance and ordered through them at the beginning of December. I was then called by your company on December 7th, being told that all of my medical supplies would be shipped by December 10th. I was told it would take about a week or two to get to me, which was perfect because I had about three weeks left on my supplies. After two weeks, I started to get concerned but around the three week mark I called to see. I was told that I had two accounts, and I was transferred to a woman who would help me. I got a busy tone, so I called the main number back and the lady on the phone said that she notified the woman and that she would call me back within 24 hours. Finally, after three more weeks of phone calls, no supplies, and asking for help, I got my supplies. I’ve been in pain due to running out of supplies and waiting for them to be sent to me, no one seemed to really understand why I couldn’t get my supplies. This was extremely unacceptable.

I ordered some hollister iliostomy (sp?) bags for my husband. I wanted #84590 but received #84698. They have been totally unsatisfactory!!!!! They are leaking from the whole bottom half ...they last only 2 days --supposed to last 3 or 4...and they leak onto clothes, thankfully not in a public place . I do not think the thing that is supposed to stick is big enough nor is the adhesive strong enough.. Of course, when I ordered them, I got 6 months worth.I also ordered one night collection jar and received 6 (I had to send 5 back) and some other "stuff"which I hadn[t ordered and returned. I am not satisfied in the least. I want to exchange the bags for ones that work and do not leak through the bottom of the bag. What are you going to do about it.

Very helpful knew what I needed and took care of it

Bad customer service. Don't follow through with what they say. They give you the run a round. Took 5 weeks to get my first order processed.

COMFORT'S UNCOMFORTABLE SERVICE: COMFORT SHIPPED US BARRIERS WITH A 2 3/4 INCH OPENING TO FIT ON THE BAGS THAT HAD A 2 1/4 INCH OPENING. A TOTAL NON-STARTER. THE BARRIERS WERE A FAR SMALLER SIZE THAN OUR USUAL #14803 BARRIERS. WHEN WE ASKED ABOUT THE 14803 BARRIERS WE WERE TOLD THAT THEY WERE DISCONTINUED. LATER, HOLLISTER TOLD US THAT THIS WAS INCORRECT. I GUESS THAT COMFORT STOPPED INVENTORYING THE LARGER BARRIERS TO SIMPLIFY THEIR INVENTORY. UGH!!! SINCE THE LARGER BARRIERS DON'T LEAK AS EASILY! ALSO, COMFORT DOESN'T CARRY THE CLEANING "LOLLIPOPS" . THESE FOLKS ARE NOT COMFORT, HONEST, OR RELIABLE. OSTOMY PATIENTS DESERVE BETTER SERVICE. USE ANOTHER DISTRIBUTOR!!!! JOYCE

They sent supplies without order then lied about me ordering will not be calling these guys ever