Comfort MedicalReviews of comfortmedical.com

I never received peer.

I have received two orders that were wrong. I even gave them the proper item number and they still got it wrong, so for the last time I need Holister 9349 not 9348 which is the smaller bag, and they forgot the thigh strap (cathader holder)

Ships wrong products then won't exchange! Promises emails that never came. After speaking with customer service again a week later I received a surprise shipment of products from COMFORT MEDICAL that no one authorized & now they expect me to jump through hoops to return products or pay out of my pocket. Hate to leave a bad review on a Florida company but I will deal with Edgepark for my next order.********************************UPDATE 18JAN2022************* Replying now nearly 3 years later I am sure gives no one a warm and fuzzy feeling of any rectification. Needless to say since this date and no response we have ceased using Comfort Medical and have encouraged others to do the same. After longer than a year it is your responsibility to contact me not the other way around. Ask and I will give you a way to contact me or you can look it up in your database last name BERG Sorry but not sorry I would except better from any company as would you

I was supposed to get my order shipped overnight. The next day I received a tiny package that contained only barrier extenders. Had to wait an extra 4 days to get my order. This was my first (and last) experience with them. They were quick to bill my insurance but couldn’t keep their word and have the full order shipped overnight after expressing the level of urgency and not having any wafers/pouches. Plus the overnight staff that handles taking messages are all rude, angry and clearly getting paid less than the day shift specialists.

It took 11 days to receive our ostomy supplies after being discharged from the hospital. We started working on getting them 2 days before we were discharged. This is unforgivable. My husband has burns on his skin from leaking from his ileostomy. No one seemed to be concerned that my husband needed the pouches to collect his feces. Not only did he have to go through a horrible medical event, he also had to fight with insurance...Cigna/Care Centrix, to get any of his supplies, much less all the other issues related to his recent medical condition. Unforgivable!!!

I'm VERY disappointed all around with your service and plan on changing my provider. After receiving my samples I spoke with someone at your company and confirmed the type of catheter and style, I was sent something completely different. MY next order was fine, but did not receive my next order. Having to receive a phone call before every ship is ridiculous and the person I spoke with today was very rude.

Very knowledgeable, friendly service.

Overnight obviously doesn’t mean overnight causing great anxiety