Comfort MedicalReviews of comfortmedical.com

I would rate your service as OK. Long hold times and filing my insurance wrong and sending huge invoices because of not filing it correctly. Then I have to call my insurance company to sort it out with Comfort Medical. I feel now that this has to be questioned every invoice CM sends me.

I still have not gotten a return call about whether my account is set up. Also unable to set up the comfort medical app

It took me 5 days to get to speak to some one, then thr Dr office took over a week to give you the necessary info. I received the shipment okay, but no "Welcome package" as promised has been received to date.

It's become very difficult to speak to a customer service person. Then on two separate occasions, once I did, they did not do what they promised to do. I STILL do not know if my financial hardship request was approved and is on file. It's very frustrating. Comfort Medical used to be extremely efficient, professional and friendly. Seems they have lost that value. I miss it.

My order was wrong and I tried calling to get it fixed and was on hold for along time

It took over a month to get the order for my Dad's supplies ordered. When I first contacted Comfortmed to find out if you were in my Dad's network, you called my phone 5-10 times a day. Then when I needed to place the order, it took over a month actually place the order in which by the time I got it finally placed I was at the point of trying to find another supplier. The lady that finally got the order set up and we did have an issue with my Dad's dr getting the prescription (which I didn't know had to be done-would have been nice to know when I first talked to your representative) correct, then it took me contacting his Insurance Advocate to get in touch with your representative to get the order shipped. I was told my Dad would receive a "welcome package" and I guess that was the bag that came with the supplies shipment, not what I was expecting, I was expecting some samples or your products to see if there might be other items he is interested in, kind of like what Brava sent to him. I rated this experience a 3 stars and to me that was generous.. I am not happy with ComfortMed right now.

You need to enable the patient to see the items on the last order not just re-order the same as last time. Apparently the last order was screwed up an therefore the new order was screwed up too. When I called customer service they said the would call back with a return number for the wrong item. No one called. Fedex showed up the next day to pick up the wrong item but no one has ever called to let me know when the correct items were to be shipped.

Sent to the wrong address