Comfort MedicalReviews of comfortmedical.com

I'm not sure who to tell this to but I'm hoping this will get to the right person. All I wanted to do is make a simple change on my order and I had to wait for someone to call me back. This makes no sense to me when i could have done it myself. You guys. are making more work for everyone else when the person could do it them self. I will be honest I almost left the company because of the way things were handled. I'm hoping that this could be changed to where the patient could change it them self. Thank You for your time.

Orders were wrong from the beginning! I had to wait on hold for 15 minutes to get a representative to answer my calls on several occasions. Poor packaging! Fed Ex delivered my medical supplies and their service was terrible! Company was under staffed! When contemplating getting medical supplies, think twice before using Comfort Medical. I have gone to a different company for my medical supplies.

Ordered my refill online with the email sent to my email address. I received the catheters in a timely manor. The only thing about the delivery that was messed up was that my old prescription was filled, not my most current prescription sent to Comfort Medical. I called customer service waited in the queue for ten minutes, selected option one for a call back, a ledy took my information and put my call back into the queue. I think this is an odd way of operation, maybe think on doing on what your system tells the customer waiting???

We had an insurance problem, which was on us but while trying to get it all settled Comfort said they would ship an emergency shipment to help get us through. We didn’t get it till the day before our regular shipment was scheduled to arrive. My husband was completely out of supplies and we had to improvise till we got our shipment. Also if Comfort wasn’t so hard to reach by phone when you have a problem this may have all been avoided

Bags leak!!!

We have been trying to correct the order since last Spring. The order finally got corrected after multiple calls from the Doctor and myself. However, it was 5 weeks late before this was all handled.

Extremely difficult to track a UPS package… I gave up trying! The link to UPS tracking for that specific item should be in a link from you!

This goes back several months-- first trying to figure out when next order/ there were 2 weeks when no matter what number called no answer/ then got someone to go over supplies on next order and place it/then some one called and said spray could not be delivered need home address/ then the cathers came but nothing else/ called 7/10 to find out and they said never shipped would try to get out overnight. Since we are talking about life sustaining medical supplies -- this can't be how you do business