Comfort MedicalReviews of comfortmedical.com

Order on 12-21 and didn’t receive till 1-5.

my order was weeks overdue due to a lack of communication between comfort and my doctors office each blaming the other and i was not informed by comfort of a delay of supplies causing undue stress brought on by lack of much needed supplies if comfort cannot do better i will switch to another supplier.

We had to go to the nurse to see about my dads stoma. We were going to resize for his flange due to skin being irritated. Due to his stoma being oval shape he would have to cut to size so we opted to use the ring and keep the flange size. This was on a Wednesday I called in the order for the ring, stoma powder due to irritation around stoma, lubricating packet for inside his bag. Well due to him having the lubricating in the bottle they held up the order. So we went a week with no additional supplies. I had to call for info. So then I was told they were going to overnight which y’all paid for and didn’t get it due supposedly to fedex.

Had talked to rep about need to have opening in very tip of catheter similar to one I was using. New one di not have such an opening. Furthermore orange plastic piece at other end came off. I would not recommend the service or the product.

I did not receive the full order

I ordered catheters in. NOVEMBER. I was told my insurance could not authorize until Dec 3rd. I was also assured that you had on file a current prescription and current authorization for shipment on file and that you would promptly ship my order on December 3rd. When the order was still not here on Dec 12th, I called and was informed that you needed authorization from my insurance. ???? No one notified me of this! On December 14th, my insurance called you on 3 way with me on the line. You stated you would process my order and mail it immediately. On December 20th, I called you back because I still had not received my order. I was told it was being processed! I was out of caterers for 3 weeks! I ran all over town trying to beg, borrow and purchase samples from everywhere who had a few to spare. I have finally received my order, December 26th. I WILL change suppliers. COMFORT MEDICAL has been so very HORRIBLE to work with! I have choices and will never choose to order from them again!

Where do i start. I was told my daughter's order would ship on December 4. No issues. Fast forward one week. Im told that her doctor had to send in a new script. I was never told this. My daughter ran out of supplies. I called multiple times (3) to be told that it was on the way. When it FINALLY arrived, it was 30 catheters. Not even enough for a week. I called,yet again, to be told the rest of her order would be over nighted. That was 3 days ago. I'm to the point of being pissed off. Someone needs to get their head out of their ass and get my daughter her supplies. I'm going to speak to her doctor and ask if we can use a different company in the future. THIS IS UNACCEPTABLE!!!!!!!

I didn’t receive my full order instead I only received my old order that didn’t have anything I needed