Comfort MedicalReviews of comfortmedical.com

I would like to start out by saying I never write reviews. However my experience with this company since I began using their services back last August 2020 has been lackluster at best. The communication is horrid, no one ever follows up, I get incorrect information about when things are being shipped, and have even had many months worth of supplies not shipped when they said they would even after they've told me they would overnight it. While the customer service agents are very nice and I have no issues with them personally the actual service of getting the supplies and the communication between parties is ridiculous. I have let them know about my concerns many times with no progress of seeing change. Very disappointed. This is not products that can be lived without or delayed. Ostomy supplies are very important to have on hand especially when you've asked for them in advance and they still don't arrive on time. There are many times I've had to actually go to my local supply stores and buy my own products due to this company's incompetence. I hate to be a downer but I'm just being honest.

Communication was lacking. No one let me know that my doctor did not send an order or keep me informed about the delay. I had to follow up several times before the order was shipped.

My catheters for the next three months were never mailed to me. I had to get extra catheters from my doctor and am waiting for a new company to do a rush order.

Very time consuming process and I ran out of supplies waiting on prescription to be filled even though I provided all necessary information. Ended up getting supplies elsewhere and then finally over a week later my supplies from Comfort Medical showed up. I have tried to return them but am still waiting for a callback with a return pickup number so they can be returned.

Comfort Medical bought out Rocky Mointain and my resulting experience is terrible. When it was time to reorder catheters, instead of a human voice on a voice mail, an automated phone call left no message (only an unknown phone # and city). I called on February 17 to place my order and received it on February 23 - after my supply had run out. I received no help during the emergency. I made a one hour trip one way to my doctor’s office. Also, Comfort charges $5/box + shipping for antiseptic wipes after Rocky Mountain supplied them for free. I am looking for a new supplier.

On January 13th my wife called Comfort Medical to reorder ostomy supplies. An email was sent confirming the order was being processed and a tracking number would be sent. One week later, on January 20th materials had still not been received and when my wife called to check on her order and was told it would be sent out at that time. When the supplies still did not arrive she called once again on January 25th, after which the order was expedited and arrived within the next two days. As with many perscriptions, ostomy supplies are not something that can be done without. If there was any issues with the order I would expect that, in the least, she would have been contacted to identify and rectify them. This experience shows a total lack of regard for the needs of your consumer.

The 1st woman that called me was very rude on the phone not helpful at all and then she just sat on the order. I called 2 weeks later the woman who helped me was pretty good but then again they didn't ship the order. I had to call my doctor's office they had to call the insurance company and you guys for me to get the order. I am glad I have surgery in a month and a 1/2 and I won't have to use you guys again, Thank you.

You are pretty funny to ask for my review. I ordered supplies on December 29, 2020. I got notice that my order was being processed. I received order on January 29, 2021. That, of course, is unacceptable. How could it happen that Comfort Med did not track my order? Gross incompetence? Should I trust you if I order again?