customer
Overall
Overall, the process was effective, but not painless. The form you send the doctor to authorize the products is confusing - my doctor did not know what to do nor did I when the office shared it with me. It took a follow-up phone call from you. Maybe instructions would help. The person who called to check on the delivery of the products, which is a nice touch, asks if you have any questions, but couldn't really answer the question I asked.
Response from Comfort MedicalJun 2, 2021
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. It’s important to us that our customers are more than satisfied and if you have any further concerns please call 1-800-223-4738