Comfort MedicalReviews of comfortmedical.com

Placed my reorder

First contact was difficult. Comfort Medical left a message for me on my husband's cell and person leaving message had thick accent so message hard to understand. I called the number left on husband's voicemail and the person who answered right away wa trying to see me a medical alert system and I could not interrupt so finally hung up.v Couple weeks later when I had not received any supplies, I called Colorplast and they connected me with Comfort Medical and I now have supplies. Also I was led to believe I was receiving a 90 day supply but only got a 30 day supply with no explanation.

You completely overlooked the letter of medical necessity (that I was directed to get by a representative that INCLUDED billing item numbers) for my overages and without contacting me sent a CHANGE to my RX to my provider. This led to major delays in my order and my having to buy supplies out of pocket as it took you 3 weeks to get it sorted and only AFTER I called to ask you to look for the letter. There was ZERO communication with me unless I called. This was my first order with you. It WAS all sorted out and everyone but the person who ignored the letter I provided was helpful and understanding but almost a month to get an order straight is a bit much. When I finally got the order there was one item ordered for qty 5 and you sent 2. Everything else was ok. I feel like it will work well from here on out but very frustrating first experience.

For the first time in nearly 3 years, my order was unexpectedly delayed, causing me anxiety. However, it was resolved and an emergency supply was sent until the shipment was received. Normally, Comfort would get 5 stars, but this hiccup was concerning because the shipment arrived almost a month after the order was placed. I do appreciate the good customer service I've received in the past and hope this doesn't happen again. Thank you for your interest and concern...

The company is great. The delivery from FedEx has been horrible. The driver doesn't follow delivery instructions. I ask that delivery be left beside the front door and ring the door bell. The only reason I knew my supplies were delivered was I heard the box hit the concert when he threw it. It was not at the door but at the end of the house in the hot sun. I would have given a 5 star review if not for FedEx.

My package was late came in damaged. And was covered in dust very dirty. Lost some product due to sanitary issues

Representatives were always polite and professional. What I did NOT like was that your company did not allow me to wait to see how much my insurance covered and what amount I would be expected to pay for my supplies. I asked for this and was only told, “We can’t tell you a dollar amount. Once we get confirmation that your insurance covers this, we will ship.” I did not care simply that my insurance covered the device. I wanted to know how much my portion would be. I would never have agreed to try this device if I knew how much it would cost me, but you would not wait to let me see that. And, as I feared, the device did not work with my anatomy and I am now out several hundred dollars. Again, if I would have been given the opportunity like I asked to see how much my payment would have been, I would have chosen to not risk trying the device.

After 5 months I'm still unable to login to reorder, see prices, see order history or track order. Is your online system ever going to work. Orders still take several weeks to get.