Comfort MedicalReviews of comfortmedical.com

Several of these stoma bags, have leaked at the edge where they come together. It is extremely embarrassing when this happens at work, or in public. They have ruined bedding, and clothing due to the oil I have to put in it. I just called to find out if I will get replacements ( been changing them more then twice a week due to poor quality), apparently you do not replace defective products, leaving me to have to purchase these out of my pocket? Thanks for nothing.

This company has the worst customer service I have ever experienced. Call center, if you can call it that, LIED over and over again. I did not speak to a single person who did not lie regarding my order. At one point, a "manger" stated that I am not her customer. REALLY? My insurance, my order, my supplies but I am not her customer. Resolution would have taken much longer than needed if I would have trusted their "protocol and system". FOUR phone calls later and one of the calls actually being COLOPLAST itself.

I'm new so I only have a very limited experience, the reviews here are mostly positive and over on BBB site there 100% negative , I'm somewhere between the two ,my enrollment went great ,but have been very unimpressed by everything since day 1 of my enrollment , the only thing I've been able to see is the enrollment login page which has a few graphs showing your progress apparently that's just decoration because nothing has changed on that page since I signed up , if you believe that page there has been ZERO progress made since day 1 which my insurance was verified immediately and 10 days later(5-26) still being verified yet my order was shipped on 5-24 and still haven't heard anything from Comfort Medical at all not a single update about anything ,the only reason I know my order has been shipped is because Fed-Ex informed me of it, so I'm on the fence about this company , as for their customer service, it's abominable 3 calls to them led to a 28 minute hold a 17 min hold time and being hung up on after holding for 12 minutes ,once you actually get hold of someone they are great, friendly ,helpful once they are on the phone the customer service is great,that being said I hope I never have to call them again for any reason..I'll update my review one way or another when I have more to go on UPDATE my experience definitely hasn't been like most everyone else's , they have the worst customer service on the planet ,several unanswered messages , calling them is pointless unless you don't have anything to do all day..the bottom line is my first order is my last and only order

Placed an order for my father's Ostomy supplies on February 23rd via the company's website. As of March 8th had no response from the company. Contacted the company via phone and the representative stated she could not locate my father's account. After giving her the information several times she suddenly is able to locate his account. At this point she asked which products does my father use? When given the information, she stated they do not carry that brand. (Hollister) The website allowed me to choose Hollister and WHY did NO ONE contact us? We have been waiting for a response since February 23rd! If the brand you prefer is Hollister, skip right by this company. When signing up online, expect ZERO customer service. While allow consumers to sign up online only to be ignored?

Don’t know…been trying to reorder my catheters for almost 1 month. Am almost out and will be forced to reuse them. Don’t know why they can’t communicate issue with dr. This is VERY disappointing as I’ve been a customer for over 1 decade and have never had this problem before. It is now Feb 5 and I STILl haven’t received my order. Will try to get by and reuse catheters. Sorry state of affairs and on the part of supplier and their vendors.

This review was om Google in December. BBB complaint filed in December as well with hopes SOMETHING would get solved. As of 1/5/2024, Comfort has not responded to the complaint or contacted me in any way. Very poor service overall after their system switch over in February 2023. Before this, Comfort was amazing and I really liked chatting with customer service reps when we needed to do re-orders. But now..... We were forced to switch companies due to a severe breakdown of how my son's account and how it was handled. Scripts were always never received or missing a code, billings were poorly handled and we were told his supplies were not covered after "verifying" with both his insurances (SHOCKER-we get our supplies with our new company and they're all verified as covered). I have received excuse after excuse as to why these issue were happening. To put a cherry on top, the last time I called to solve yet another issue, I was talked down to by the customer service rep and not one expressed concern was taken seriously. I even requested him to have a very specific individual with experience in our issues call me, I've spoken with her a few times. I've been met with silence with it being a month (November) since that phone call. So many minutes of my life have been wasted attempting to get issues resolved with Comfort taking no responsibility for their mistakes. I wanted so badly to continue services due to our previous experiences and availability of products, but it is not worth the stress and my trust in Comfort is no longer in existence.

Ordering from this company and then following up to see if the order has actually been received and is being processed is a nightmare. I get monthly emails pushing me to reorder (I only need to reorder my supplies about three times a year). When I actually place an order in response to the emails, the order is then lost and I end up having to place it again by phone (in the off chance that I am actually able to speak to a live human being). It is next to impossible to reach anyone by phone in anything like a timely manner; wait times can run up to and over an hour. Customers are instructed to either wait on hold or leave a number and wait for a call back in one business day. This is NOT service or convenience; it is disrespectful to your customers and extremely frustrating. I am exhausted with this manner of doing business. I honestly do not know how this company hangs onto its customers when they treat them this way; other than the fact that the supplies are truly needed. Not at all acceptable.

No call backs. Being left with products that were not usable for me , and running out, didn't seem to matter. When a human is not available a call back is promissed. Have not called me back one time. Due to me needing the right products , and on time , forced me to quit dealing with this company. Find another one. If a zero was a choice, that would have been my pick. Trouble from day one. Didn't get any better in 9 months. Should have changed a lot sooner.