Comfort MedicalReviews of comfortmedical.com

I'm a new customer from Edgepark Supply co., You were recommended from a friend after hearing my complains about Edgepark. You are the same as Edgepark; on hold, told different information , depends on who you talk to. Told over a month to get my supplies never letting my know there was a delay. Had to borrow supplies from hospitals & friends. Don't know if I will remain with your company!

I just received my first 90 day supply order from Comfort medical. I was told that I would get a travel bag with my supplies but I did not. I was also told there would be some form along with the order that I would need to sign but there was nothing aside from the packing slips. Aside from that everything went great. The only other thing is that I wish I knew the steps to order online when it’s time. I had asked when making this initial order and was told I would be told over the phone when I call to make my next order.

One wrong item was shipped with order. I had asked to receive an estimate of how much the order would be prior to shipment, but never received a response. When I called customer service to report the wrong item and get it replaced, I was told that I would receive an e-mail with a Return Merchandise label, but I have not received that as yet. I inquired about the out of pocket expense and was told that she did not have that information. I'm now concerned that I will not be able to afford the items that were shipped.

the first interaction was great! however, the samples never showed up. they left the warehouse and disappeared.........another order of samples was shipped and received the next day. (more than a week after the initial phone call) trying to get more samples was not as smooth or quick as the initial effort. there are no products shown on your website and we did not get a catalog so don't even know what you offer. sample products recieved are ok....but seems there should be something better.....

First contact representative very short with me and would not allow me to email all required information. Then, along with my first order, I received a big box of items that I did not order. Following up on my call to receive credit and a return authorization I as told to put box on front porch and it would be picked up that day. That was yesterday and it is still there. Not sure how my first order was so messed up and now the return seems to be delayed. Thanks for your attention.....I am a new patient so need all the help I can get.

I requested only one month supply because I was taking medication and I knew I probably would not be using catheters much longer. The lady I spoke to wanted me to get a 5 month supply so that I would not have to re-order. I repeated that I only wanted 1 month supply and this huge box with a 5 month supply arrived at my house. I don't know if this individual receives a higher commission with a 5 month supply, but now I will be giving the 5 boxes remaining to my doctor. Why do these individual ask questions and just do what they want?

My daughter was in a car accident when she was 15, and left a paraplegic. She has an ostomy now, and until recently, we've had no issues with comfort medical. However, we've had THREE instances in the past 6 months that left my daughter (now 18), in a very tight spot. Usually, comfort medical would call me every month, and ask if Ariana was ready for another shipment (ask me how many supplies she has left, etc.) Well at the beginning of November 2018, we did not receive a call. I called them, after my daughter said that she had run out of her ostomy bags (of course, I gave HER an earful as well), but when I called comfort medical, I was told that there was a note in the system where someone DID call MY phone and supposedly I said that it was the wrong number and not to call back anymore. Well, that definitely was NOT me or my number, but maybe they misdialed, and they never did try to reach out any other way.... So, now my daughter is stuck using a stoma cap (rinsing it out daily and reusing it). The customer service rep I spoke to did apologize to me, and stated that she'd get the shipment out ASAP, and we could worry about any changes to the order at another time, because she really needed her supplies NOW... Well, I was told that the supplies would be here in 2 days. Well, 3 days later, no supplies. We called back and was told that they needed prior authorization from the insurance company...... So, I called the insurance company to find out that they send authorization a few days ago, but they reported never received it. So they sent it again that same day... I was told they would overnight it.... two more days, and nothing! I called them back and again, they said that they're waiting for auth. I was transferred to another dept., who could see the auth, and they put the order in. The supplies came 2 days later (today). My insurance told me that I should look into another company....

Good phone service on order. They had a great deal of difficulty getting a fax to me, some the problem was on me. They were very persistent on the phone to the degree of being a pain. But in the end they came through with the order was complete and correct. So all is well. Next order will be smoother i am sure.