Comfort MedicalReviews of comfortmedical.com

Order was not shipped when expected due to a new product that was suggested by Comfort Medical rep and needed an RX by authorizing MD. I found this out after two weeks when I did a follow up call re delay. A 3m tape received was not the same as I have ordered in the past. The product in question was simply a new type of wipe, why it needed authorization I can’t imagine. Poor customer service in my opinion.

My original supplier ran out of stock, and my insurer referred me to your company. Your agent told me you have stock in your CA warehouse so I ordered. I called in to confirm you had received authorization from my doctor and my insurance verification so you can ship, I asked and your agent confirmed that shipment would be made from your CA warehouse (important to me as I was running out of supply due to the delay caused by my original supplier out of stock), When I received the tracking number provided by your shipment notice email, I checked and found shipment was made out of your TX warehouse!!! When shipment finally arrived, delivery service (you use FedEx) left box outside secured mail room in my condo complex, thus subject box to possible theft. All of my other online purchases always end with boxes delivery INSIDE secured mail room regardless of the delivery services used!

Took an extremely long time to receive my order.

Always accurate. Slow on delivery. Would love to get same Customer Sales Rep when ordering by phone. Thanks

Shipment was short 90 Catheters. Apparently, they had an order the doctor did not sign. Careless of the Doctor and staff indeed. But no follow up was done by Comfort Medical and the wrong quantity shipped. This was 2 weeks after the order. There was plenty of time to correct the mistake.

I have been getting catheters from you for a longtime and never had a problem until this last order! When the lady called to set up my order I told her I was leaving on December 19and needed them to arrive by the 18th and she said no problem they would be there on the 18th! They did not come as promised and our son went back on Friday and I box went a k on Saturday and found them and the box was wet! Doris Fox Birthday 9/11/1937

The last time I talked to an operator I told her I needed enough catheters for 3 times a day and that Dr. Scribner already authorized it. But I only received enough for twice a day, which is not going to work!!?? Don Sanders

Comfort medical send the wrong colostomy bags